Care Team Supervisor

Elara Caring • San Antonio, TX

5d

About The Position

The Care Team Supervisor leads a team of caregivers and coordinates personal care services for clients receiving care at home. The role supports daily service delivery, operational planning, compliance, and caregiver performance while communicating with caregivers, clients, case managers, and leadership. Local travel and occasional travel to support audits or operational needs are required. The position reports to a Care Team Manager, Lead, Branch Director, or Regional Branch Director. A full job description will be provided; the listed responsibilities are not comprehensive.

Requirements

• High school diploma or GED.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Nice To Haves

• Associate’s or bachelor’s degree preferred.
• Experience working with elderly or disabled populations preferred.
• Five years of experience in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers meet requirements for training, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively in the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Clear paths for career growth and advancement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off, including holidays and family/pet bereavement.
• Pet insurance.
• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED