Care Team Supervisor

Elara Caring•Cypress, TX

About The Position

At Elara Caring, the Care Team Supervisor helps lead a team of caregivers delivering home-based care. The role coordinates personal care services and caregiver coverage, maintains client and service documentation, oversees service authorizations and operational reports, and supports branch planning and growth. The supervisor promotes caregiver performance and engagement through guidance, coaching, and orientations, and ensures caregivers meet required training, certification, health assessment, and in-service standards. The position monitors daily service delivery, staffing coverage, utilization, billing, payroll, and authorization alignment. It also supports compliance with licensure, payer, contract, and regulatory requirements; collaborates with payroll and timekeeping teams; and communicates with caregivers, clients, case managers, leadership, and the community. Additional duties and projects may be assigned. The position reports to a Care Team Manager, Lead, Branch Director, or Regional Branch Director. The posting notes that this is not a comprehensive list of responsibilities and that a full job description will be provided.

Requirements

High school diploma or GED.
Strong computer proficiency and documentation skills.
Excellent organizational and multitasking abilities.
Professional verbal and written communication skills.
Strong leadership, coaching, and motivational skills.
Ability to thrive in a fast-paced, high-volume environment.
Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Experience working with elderly or disabled populations preferred.
Five years of experience in a fast-paced office or healthcare environment preferred.
Working knowledge of Medicare/Medicaid and home care operations preferred.
Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Responsibilities

Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
Review and manage service authorizations and contract-specific requirements.
Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
Support branch growth initiatives and operational planning.
Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
Guide, coach, and support caregivers to promote performance and engagement.
Ensure caregivers comply with required trainings, certifications, health assessments, and in-services.
Conduct caregiver orientations as required.
Collaborate with payroll and timekeeping teams.
Monitor daily service delivery to ensure adequate caregiver availability and coverage.
Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
Represent Elara Caring professionally and positively within the community.
Perform additional duties and projects as assigned to support team and organizational success.