Care Team Supervisor

Elara Caring•Pasadena, TX

About The Position

The Care Team Supervisor leads a team of caregivers and coordinates personal care services for clients receiving care at home. The role supports reliable service delivery, accurate documentation, regulatory compliance, caregiver development, and branch operations. It includes coordinating schedules and coverage, monitoring authorizations and service utilization, supporting billing and payroll accuracy, and communicating with caregivers, clients, case managers, and leadership. The supervisor may also support audits and other local operational needs and represent Elara Caring positively in the community.

Requirements

High school diploma or GED required.
Strong computer proficiency and documentation skills.
Excellent organizational and multitasking abilities.
Professional verbal and written communication skills.
Strong leadership, coaching, and motivational skills.
Ability to thrive in a fast-paced, high-volume environment.
Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

Associate’s or bachelor’s degree preferred.
Experience working with elderly or disabled populations preferred.
Five years of experience in a fast-paced office or healthcare environment preferred.
Working knowledge of Medicare/Medicaid and home care operations preferred.
Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Responsibilities

Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
Review and manage service authorizations and contract-specific requirements.
Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
Support branch growth initiatives and operational planning.
Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
Guide, coach, and support caregivers to promote performance and engagement.
Ensure caregivers complete required trainings, certifications, health assessments, and in-services.
Conduct caregiver orientations as required.
Collaborate with payroll and timekeeping teams.
Monitor daily service delivery to ensure adequate caregiver availability and coverage.
Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
Represent Elara Caring professionally and positively within the community.
Perform additional duties and projects as assigned to support team and organizational success.
Travel locally and occasionally to support audits or operational needs.