Care Team Supervisor

Elara Caring • Boston, MA

6d • $22 - $25 • Onsite

About The Position

Elara Caring is hiring a full-time, on-site Care Team Supervisor for Personal Care Services in Boston, Massachusetts. The role is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., and the listed salary range is $22–$25. Spanish-speaking ability is specified for this posting. The supervisor leads and supports caregivers while coordinating personal care services and helping ensure reliable, compliant care delivery. The position also supports branch operations, accurate records and reporting, and communication with clients, caregivers, case managers, and leadership.

Requirements

• High school diploma or GED.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Bilingual fluency may be required based on location; this posting specifies Spanish-speaking ability.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

• Associate or bachelor's degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports to ensure accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning efforts.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Provide guidance, coaching, and support to caregivers to promote performance and engagement.
• Ensure caregivers comply with required trainings, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives.
• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Clear paths for career growth and advancement.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED