Care Team Supervisor- Personal Care

Elara Caring•Hempstead, NY

1d•$21 - $24•Onsite

About The Position

Elara Caring is hiring a full-time, on-site Care Team Supervisor in Hempstead, New York. The role leads and supports caregivers while coordinating personal care, homemaking, and home health aide services to help ensure clients receive timely, reliable, patient-centered care at home. The supervisor maintains service and personnel documentation, monitors staffing and service delivery, supports operational and branch-growth efforts, and promotes compliance with applicable requirements. The position may also oversee and guide Chinese-speaking supervisors and may provide support for direct care services as needed.

Requirements

High school diploma or GED.
Strong computer proficiency and documentation skills.
Excellent organizational and multitasking abilities.
Professional verbal and written communication skills.
Strong leadership, coaching, and motivational skills.
Ability to thrive in a fast-paced, high-volume environment.
Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs.
Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required depending on location.

Nice To Haves

Associate’s or bachelor’s degree.
Experience working with elderly or disabled populations.
Five years of experience in a fast-paced office or healthcare environment.
Working knowledge of Medicare/Medicaid and home care operations.
Knowledge of kidney-related diagnoses, including dialysis treatments and post-dialysis care needs; highly preferred.

Responsibilities

Coordinate and schedule homemaking, personal care, and home health aide services, including coverage for planned and unplanned absences.
Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
Review and manage contract-specific documentation and ensure required authorizations align with scheduled services.
Educate clients about services, policies, and Federal and State regulations.
Support branch growth initiatives and operational planning.
Review reports and monitor systems for accuracy in billing, payroll, utilization, and service delivery.
Process and manage employee timesheets and collaborate with payroll and timekeeping teams as needed.
Ensure compliance with State, Federal, licensure, contract, and regulatory requirements.
Guide, coach, support, and counsel caregivers to promote engagement and quality care.
Ensure caregivers meet required training, certification, medical, health assessment, and in-service requirements.
Conduct caregiver orientations and maintain complete caregiver and client documentation.
Monitor daily client service requirements to ensure caregiver availability and shift coverage.
Review open shifts, utilization reports, and staffing needs daily to maintain continuity of care.
Submit employee incident, allegation, and workers’ compensation information to HR in a timely manner.
Communicate professionally with caregivers, clients, case managers, supervisors, and leadership teams.
Represent Elara Caring professionally in the community and participate in local organizations and initiatives.
Remain flexible and available to support direct care services as needed.
May oversee and guide Chinese-speaking supervisors to align with branch and organizational objectives.
Support Elara Caring’s mission, values, and commitment to patient-centered care.
Perform additional duties and projects as assigned.