Care Team Supervisor

Elara Caring • San Antonio, TX

6d

About The Position

The Care Team Supervisor leads a team of caregivers and helps coordinate home-based personal care services for clients. The role supports reliable service delivery, accurate records and documentation, compliance with applicable requirements, caregiver performance and engagement, and branch operational and growth initiatives. The supervisor communicates with caregivers, clients, case managers, leadership, and internal teams, and may travel locally or occasionally to support audits or operational needs. The position reports to a Care Team Manager, Lead, Branch Director, or Regional Branch Director.

Requirements

• High school diploma or GED.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.

Nice To Haves

• Associate’s or bachelor’s degree.
• Experience working with elderly or disabled populations.
• Five years of experience in a fast-paced office or healthcare environment.
• Working knowledge of Medicare/Medicaid and home care operations.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese; may be required based on location.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers comply with required training, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure sufficient caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively in the community.
• Perform additional duties and projects as assigned.

Benefits

• Collaborative and supportive work environment.
• Meaningful opportunity to positively impact lives.
• Competitive compensation packages.
• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Career growth and advancement paths.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off, including holidays and family/pet bereavement.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED