Care Team Supervisor

Elara Caring • Boston, MA

5d • Onsite

About The Position

The Care Team Supervisor oversees coordination and delivery of personal care services, supporting caregivers and ensuring that clients receive appropriate care. The role is full-time and on-site in Boston, Massachusetts, with a Monday–Friday schedule from 8:30 AM to 5:00 PM. Spanish-speaking ability is specified for this opening. The stated salary range is $22–$25; the posting does not specify the pay period.

The supervisor coordinates caregiver schedules and service coverage, maintains client and operational documentation, monitors service authorizations and reports, and supports branch operations and growth. The role also provides caregiver guidance and onboarding, monitors compliance and service delivery, and communicates with caregivers, clients, case managers, and leadership. The position reports to a Care Team Manager, Lead, Branch Director, or Regional Branch Director.

Requirements

• High school diploma or GED required.
• Strong computer proficiency and documentation skills.
• Excellent organizational and multitasking abilities.
• Professional verbal and written communication skills.
• Strong leadership, coaching, and motivational skills.
• Ability to thrive in a fast-paced, high-volume environment.
• Reliable transportation and ability to travel locally and occasionally to support audits or operational needs.
• Spanish-speaking ability is specified for this Boston opening.

Nice To Haves

• Associate or bachelor's degree preferred.
• Experience working with elderly or disabled populations preferred.
• Five years of experience in a fast-paced office or healthcare environment preferred.
• Working knowledge of Medicare/Medicaid and home care operations preferred.
• Bilingual fluency in Spanish, Mandarin/Cantonese, Russian, or Portuguese may be required based on location.

Responsibilities

• Coordinate and schedule personal care services, including coverage for planned and unplanned absences.
• Maintain accurate client service records, plans of care, caregiver schedules, and required documentation.
• Review and manage service authorizations and contract-specific requirements.
• Monitor reports for accuracy in billing, payroll, utilization, and service delivery.
• Support branch growth initiatives and operational planning.
• Ensure ongoing compliance with licensure, payer, contract, and regulatory standards.
• Guide, coach, and support caregivers to promote performance and engagement.
• Ensure caregivers comply with required training, certifications, health assessments, and in-services.
• Conduct caregiver orientations as required.
• Collaborate with payroll and timekeeping teams.
• Monitor daily service delivery to ensure adequate caregiver availability and coverage.
• Monitor systems to confirm authorizations align with scheduled services and review utilization reports.
• Communicate professionally and effectively with caregivers, clients, case managers, and leadership.
• Represent Elara Caring professionally and positively within the community.
• Perform additional duties and projects as assigned to support team and organizational success.

Benefits

• Tuition reimbursement for full-time employees.
• Free continuing education opportunities for all team members.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with employer match.
• Generous paid time off, including holidays and family/pet bereavement.
• Pet insurance.
• Collaborative and supportive work environment.
• Competitive compensation packages.
• Clear paths for career growth and advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED