Care Supervisor

Help at Home•Corinth, MS

1d•Onsite

About The Position

The Care Supervisor supports clients and caregivers by coordinating quality home care, addressing problems, and building relationships with clients and families. The role is suited to an organized, adaptable, tech-savvy, solution-oriented communicator who can work independently and contribute to a team. Experience in home care, healthcare, senior services, or care coordination is preferred but not required. This is an on-site position at 607 Cruise St, Corinth, Mississippi, with regular travel to client homes or other locations as required. The stated schedule is Monday through Friday, 8:00 AM to 5:00 PM. Pay is $16–$17 per hour plus an incentive plan. The Care Supervisor may maintain client and employee files, provide direct training, conduct in-home visits, and complete satisfaction surveys, evaluations, and in-service training records as applicable. The position supervises homecare aides, supports compliance and confidentiality, and documents client conditions and services. The role also has management authority to conduct performance reviews, train associates, and direct their work.

Requirements

Be at least 18 years of age.
Demonstrate excellent organizational skills and the ability to multitask and manage multiple responsibilities.
Be able to supervise staff and provide feedback to improve services.
Demonstrate strong problem-solving skills and handle conflict professionally.
Demonstrate compassion, responsibility, and a cheerful attitude.
Have basic computer literacy and typing skills.
Be able to move, transport, or position up to 50 pounds.
Be able to move through offices and client homes, including ascending and descending stairs.
Communicate clearly and effectively to exchange information.
Travel regularly on a daily or weekly basis, including in inclement weather.

Nice To Haves

High school graduation or equivalent is preferred; a higher level of education or certification may be required.
Experience in home care, healthcare, senior services, or care coordination.
Medicaid, Waiver, or home healthcare experience.

Responsibilities

Maintain assigned client and employee files and related paperwork as needed.
Protect the confidentiality of client and agency information and follow HIPAA guidelines for handling patient records.
Provide direct training as needed.
Assign homecare aides according to clients’ needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality service.
Communicate schedules and changes proactively with clients, aides, referral sources, team leads, managers, and the branch manager.
Conduct client in-home visits as needed to maintain connection with the client and caregiver experience.
Prepare and submit routine departmental reports.
Accurately document clients’ conditions and services.
Conduct and document client satisfaction surveys, in-home visits, employee evaluations, and employee in-service trainings where applicable.
Handle client complaints and problems appropriately, document and report significant issues, and serve as a mandatory reporter of critical incidents.
Educate and coach clients on changes to their Plans of Care.
Maintain positive working relationships with clients, aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with applicable local, state, and federal laws and company policies and procedures.
Conduct performance reviews, train associates, and direct associates’ work.
Perform other related duties as assigned.