Animal Care Supervisor

Petco • Downey, CA

9d • Onsite

About The Position

The Animal Care Supervisor is a subject-matter leader responsible for the health, care, and presentation of live animals while supporting sales, customer experience, and operational performance in the Companion Animal and Aquatics departments. The role combines animal welfare expertise with operational discipline and business acumen to achieve sales, margin, and shrink goals. The supervisor coaches partners, maintains high standards of animal care and presentation, and may serve as Leader on Duty supporting Pet Care Center operations.

The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional tasks may take place outside the center. The role requires flexible availability for evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. This is a full-time position; eligibility for full-time status depends on average hours worked under company policy and applicable law.

Requirements

• At least 1 year of supervisory experience; experience in pet retail is preferred.
• Strong knowledge of companion animals, aquatics, and animal care practices.
• Excellent communication, organizational, and interpersonal skills.
• Strong focus on customer service and people development.
• Ability to work in proximity to animals and tolerate animal dander, odors, noises, and cleaning chemicals.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to meet the physical demands of frequent standing and walking, as well as bending, kneeling, and reaching.
• Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or GED preferred.
• Supervisory experience in a pet retail environment.

Responsibilities

• Ensure the health, safety, and well-being of live animals by following Petco standards, policies, and veterinary protocols.
• Complete and oversee hourly animal health checks, wellness cards, and required documentation.
• Ensure proper handling, care, and documentation of adoption animals, and respond appropriately to sick or injured animals in accordance with veterinary protocols.
• Coach and mentor partners in compassionate customer interactions, animal care, selling behaviors, and operational routines.
• Maintain a welcoming and engaging environment and high presentation standards in the Companion Animal and Aquatics areas.
• Promote teamwork, inclusion, and collaboration, and model customer service and selling expectations.
• Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution.
• Analyze business trends and reports, identify opportunities, and implement improvement plans.
• Order live animals to balance animal welfare, inventory, sales, and margin goals.
• Support omnichannel execution, including BOPUS, ship-from-store, curbside, and endless aisle.
• Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance.
• Execute department operations, including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships.
• Ensure animal maintenance tasks are completed according to the Maintenance Task List and maintain operational, safety, and regulatory standards.
• Maintain cleanliness, care, and visual presentation in animal areas.
• Process transactions efficiently and provide a positive customer experience, including cashiering and point-of-sale transactions.
• Share product and animal-care knowledge to help customers make informed decisions using Petco’s selling strategy.
• Train, coach, develop, and provide ongoing feedback and support to partners.
• Assist with additional duties as needed to support business needs.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Hands-on leadership experience and career growth opportunities.
• Supportive, inclusive culture built on teamwork and authenticity.
• Opportunity to grow leadership skills while doing meaningful work.
• Health and financial benefits, 401(k), incentives, and PTO are referenced in the provided benefits webpage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED