Care Supervisor

Help at Home•Dearborn, MI

About The Position

The Care Supervisor helps coordinate and oversee home care services so clients can live independently, safely, and with dignity in their homes. The role assigns homecare aides according to each client’s needs and Plan of Care, monitors aide performance, communicates schedules and changes, and supports quality service. The supervisor may maintain client and employee files, provide direct training, conduct in-home visits, and prepare routine reports. They document clients’ conditions and services, handle complaints, report significant issues, and serve as a mandatory reporter of critical incidents. The role also provides education and coaching about changes to Plans of Care, maintains productive working relationships with clients and care teams, and ensures compliance with applicable laws and company procedures. Regular travel is required. The pay range is $20.00–$21.00 per hour.

Requirements

At least 18 years of age.
Basic computer literacy and typing skills.
Current PPD or chest X-ray, if applicable.
Ability to organize, multitask, and manage multiple responsibilities.
Ability to supervise staff and provide feedback to improve services.
Strong problem-solving skills and ability to handle conflict professionally.
Compassion, responsibility, and a cheerful attitude.
Ability to move, transport, or position up to 50 pounds.
Ability to move around offices and client homes, including ascending and descending stairs.
Ability to communicate clearly and effectively to exchange information.
Other requirements pursuant to applicable state or local rules.

Nice To Haves

High school graduation or equivalent; higher education or certification may be required in some cases.
Medicaid, waiver, or home healthcare experience.

Responsibilities

May maintain assigned client and employee files and related paperwork.
Protect confidential patient, client, and agency information in accordance with HIPAA guidelines.
May provide direct training.
Assign homecare aides according to clients’ needs and Plans of Care.
Monitor assigned homecare aides’ performance to ensure quality service.
Communicate schedules and changes with clients, aides, referral sources, team leads, managers, and branch managers.
May conduct client in-home visits to maintain perspective on client and caregiver experiences.
Prepare and submit routine departmental reports.
Document and maintain accurate records of clients’ conditions and services.
Where applicable, conduct and record client satisfaction surveys, in-home visits, employee evaluations, and employee in-service trainings.
Handle client complaints and problems, documenting and reporting significant issues as needed; report critical incidents as a mandatory reporter.
Provide education and coaching about changes to clients’ Plans of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers, and branch managers.
Ensure compliance with local, state, and federal laws and company policies and procedures.
Conduct performance reviews, train associates, and direct their work.
Perform other related duties as assigned.
Travel regularly on a daily or weekly basis, including in inclement weather.