Care Manager
About The Position
Lifespan is a mission-driven nonprofit supporting older adults. The Care Manager provides enhanced, person-centered care management to older adults who have experienced or are at risk of abuse, mistreatment, neglect, or exploitation. The position is part of the Elder Abuse Enhanced Intervention Services (EIS) program within the Upstate Elder Abuse Center, which offers ongoing care management to clients who would benefit from longer-term support. The center also provides crisis intervention and safety support through elder abuse prevention, fraud and scams prevention, and Enhanced Multidisciplinary Teams across 13 counties. Using strengths-based and trauma-informed approaches, the Care Manager partners with older adults to identify their priorities, strengths, goals, and preferences. The role connects clients with community resources, coordinates services, provides advocacy and guidance navigating complex systems, and supports clients’ autonomy, self-determination, and informed choices. This is a full-time position of 37.5 hours per week, with an hourly rate of $22.05 to $22.56.
Requirements
- Degree in social work or a related field.
- At least one year of experience coordinating community-based services for older adults.
- Experience utilizing trauma-informed practices.
- Ability to develop collaborative relationships with older adults, caregivers, community providers, and interdisciplinary professionals.
- Strong organizational and time-management skills.
- Ability to meet with clients in their homes and other community-based settings and perform some work at a desk or computer workstation.
- Effective verbal, written, telephone, and interpersonal communication skills.
- Strong documentation and computer skills.
- Ability to communicate and collaborate effectively with people across roles, organizations, and disciplines.
- Ability to engage respectfully and effectively with older adults experiencing or at risk of abuse, neglect, or exploitation, including those navigating complex or challenging circumstances.
- Ability to remain thoughtful, professional, and client-centered while navigating deadlines, crises, and complex situations.
- Ability to travel by car throughout the 13-county service region; reliable transportation and a valid driver’s license are required.
- Ability to work effectively and respectfully with people from diverse cultures, backgrounds, identities, experiences, and communities.
Nice To Haves
- Bachelor’s or Master’s degree in Social Work.
- Experience using person-centered and strengths-based approaches.
Responsibilities
- Accept assigned referrals, engage clients in care management, and maintain a caseload of EIS clients.
- Complete comprehensive, person-centered assessments of clients’ strengths, resources, priorities, preferences, challenges, and support needs.
- Partner with clients to develop individualized care plans reflecting their goals, choices, values, strengths, and preferences.
- Provide information and referral services, advocacy, and benefit and entitlement counseling based on clients’ priorities and goals.
- Help clients identify options, make informed choices, access resources, and build on their strengths and support systems.
- Maintain timely and accurate documentation of care management activities.
- Support clients’ right to self-determination while providing information, advocacy, and options that promote safety and well-being.
- Conduct mental health screenings when appropriate and within the scope of the position.
- Provide supportive counseling using a strengths-based, trauma-informed approach.
- Work with clients to identify mental health and emotional wellness resources suited to their goals, preferences, and circumstances.
- Participate in Upstate Elder Abuse Center and Lifespan team meetings and trainings.
- Collaborate with community partners and interdisciplinary team members while keeping the client’s goals, preferences, privacy, and voice central to service coordination.
- Participate in quality assurance and continuous improvement activities and contribute ideas to program development.
- Participate actively in supervision and seek consultation and guidance when appropriate.
- Maintain and develop professional knowledge of aging, elder justice, trauma-informed practices, community services, entitlement benefits, and care management through professional development, reading, workshops, and conferences.
- Complete training required for grant-funded project activities and continue developing practices that promote client autonomy, cultural responsiveness, dignity, and self-determination.
- Perform other duties as assigned by the supervisor.
Benefits
- Vacation: 21 days
- Sick leave: 10 days
- Personal time: 3 days
- 11 holidays
- Medical insurance with three options
- Dental insurance with three options
- Vision insurance with two options
- Flexible Spending Account
- Health Savings Account with company contribution
- 403(b) Retirement Program
- Hybrid work schedule may be available after successfully completing the probationary period
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What This Job Offers
Job Type
Full-time
