Care Manager

Care To Stay Home•Spokane Valley, WA

About The Position

The Care Manager leads care team staff and caregivers, working closely with the Executive Director to deliver personal, consistent, and responsive in-home care. The role builds relationships with caregivers, clients, and families; supports staff development and performance; monitors client satisfaction and changing care needs; and helps ensure accurate care plans, documentation, and continuity of care. The position involves regular travel to client homes for training, assessments, and field support, as well as rotating on-call duties for urgent situations and scheduling adjustments. The role operates in a professional office setting with regular visits to client homes. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., though it may vary. On-call coverage is required approximately one week every six weeks in the overview, and approximately every six to eight weeks in the on-call section. Compensation is $80,000 to $95,000 per year. Care to Stay Home describes itself as an award-winning, Home Care Pulse-certified provider offering in-home services for seniors, including daily living, post-surgical, stroke recovery, dementia and Alzheimer’s, and respite care. The agency is independently owned and operated.

Requirements

Experience supervising, coaching, or developing employees.
Experience in caregiving, home care, healthcare, or a related service setting.
Strong communication skills and sound judgment during sensitive conversations.
Ability to manage competing priorities and follow through on details.
Confidence using software to document, communicate, and track follow-up.
Availability for local client visits and participation in rotating on-call responsibilities.

Responsibilities

Develop caregivers through regular check-ins, coaching, and on-site visits.
Introduce caregivers to new clients and ensure they understand the care plan and feel prepared.
Recognize strong performance, complete evaluations, and address concerns with clarity and accountability.
Partner with the Executive Director and HR on employee performance and disciplinary matters.
Build relationships with clients and families through phone calls and home visits.
Help prospective clients and families understand services and navigate the start of care.
Monitor client satisfaction, respond to concerns, and follow through until issues are resolved.
Recognize changing client needs, update care plans, and coordinate with scheduling when care hours need adjustment.
Follow up after incidents, hospital stays, and other changes, communicating with families and outside providers as appropriate.
Partner with scheduling to match caregivers and clients based on skills, needs, and personality.
Review caregiver notes, identify concerns, and ensure timely follow-up.
Maintain accurate, current care plans and documentation in WellSky.
Ensure caregivers understand and follow care plans, agency policies, and reporting expectations.
Support staffing and scheduling when needed.
Participate in a rotating on-call schedule and respond to urgent situations with composure, professionalism, and decisive action.
Support scheduling adjustments and continuity of care during on-call periods.
Collaborate with leadership to identify training needs, performance trends, and operational improvements.