Assistant General Manager

Team Car Care•Omaha, NE

2d•Onsite

About The Position

The Assistant General Manager (AGM) works with the General Manager to help lead a service center, drive revenue growth, and deliver excellent guest experiences. The role supports daily operations, team development, financial performance, inventory management, and maintaining a clean and safe service center. It also includes assisting guests in person, electronically, or by telephone and performing other duties as assigned or needed.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A “Guest First” mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and guest experiences.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash-handling processes, guest issues, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service associates (CSAs).
Perform opening and closing duties when the General Manager is off.
Help build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.