Care Manager

Care To Stay Home•Spokane Valley, WA

4d•$60,000 - $80,000

About The Position

The Care Manager leads care team staff and caregivers, working closely with the Executive Director to provide personal, consistent, and responsive care in clients’ homes. The role includes developing and supporting caregivers, building relationships with clients and families, coordinating care plans and follow-up, and helping maintain quality and continuity of care. The position is based in a professional office setting with regular travel to client homes for training, assessments, and field support. The schedule is Monday through Friday, 8:30 AM–5:00 PM, and may vary. The role also includes rotating on-call responsibilities, approximately one week every six weeks or every 6–8 weeks.

Requirements

Experience supervising, coaching, or developing employees.
Experience in caregiving, home care, healthcare, or a related service setting.
Strong communication skills and sound judgment during sensitive conversations.
Ability to manage competing priorities and follow through on details.
Confidence using software to document, communicate, and track follow-up.
Availability for local client visits and participation in rotating on-call responsibilities.

Responsibilities

Build strong relationships with caregivers through regular check-ins, coaching, and on-site visits.
Introduce caregivers to new clients and ensure they understand the care plan and feel prepared.
Recognize strong performance, complete performance evaluations, and address concerns with clarity and accountability.
Partner with the Executive Director and HR on employee performance and disciplinary matters.
Build relationships with clients and families through phone calls and home visits.
Help prospective clients and families understand services and navigate the start of care.
Monitor client and family satisfaction, respond to concerns, and follow through until issues are resolved.
Recognize changing client needs, update care plans, and coordinate with scheduling when care hours need adjustment.
Follow up after incidents, hospital stays, and other changes, communicating with families and outside providers as appropriate.
Partner with scheduling to match caregivers and clients based on skills, needs, and personality.
Review caregiver notes, identify concerns, and ensure timely follow-up.
Maintain accurate and current care plans and documentation in WellSky.
Ensure caregivers understand and follow care plans, agency policies, and reporting expectations.
Support staffing and scheduling as needed and participate in rotating on-call duties.
Respond to urgent situations during on-call periods with composure, professionalism, and decisive action.
Support scheduling adjustments and ensure continuity of care during on-call periods.
Collaborate with leadership to identify training needs, performance trends, and operational improvements.