Care Coordinator Jobs

About The Position

Requirements

• Be meticulous and dependable, double-check work, follow through independently, and take ownership of issues.
• Communicate proactively and work collaboratively with surgeons, nurses, and staff.
• Communicate warmly and respectfully during sensitive conversations, including with transgender and nonbinary patients.
• Support patients through education, trust, and ethical advocacy rather than pushy sales tactics.
• Stay highly organized while managing multiple patients at different stages of care using medical record and technology solutions.
• Be able to travel between Walnut Creek and San Francisco two days per month.

Nice To Haves

• Background in plastic surgery, dermatology, aesthetics, or healthcare is strongly preferred.
• Experience with EMR systems such as ModMed EMA or eClinicalWorks is a plus.

Responsibilities

• Serve as the primary point of contact for surgical and cosmetic patients and build trusted relationships from consultation through recovery.
• Explain recommended procedures, alternatives, risks, recovery timelines, and what to expect after surgery.
• Schedule surgeries, pre-operative appointments, and post-operative follow-ups across offices and surgical facilities.
• Verify insurance coverage, help obtain authorizations, and explain costs and payment expectations.
• Prepare detailed surgical price quotes covering fees, timelines, and financing options.
• Coordinate with clinical staff to ensure pre-operative documentation, consents, and clearances are complete and on time.
• Coordinate post-operative instructions, follow-up visits, and ongoing patient communication.

Benefits

• 40% off products and procedures, plus free annual injectable events.
• Comprehensive medical, dental, and vision benefits.
• Company-paid short- and long-term disability and life insurance.
• Safe Harbor 401(k) with up to a 4% match.
• PTO accruing from the first day, plus 9 paid holidays for employees working over 20 hours per pay period.
• Flexible spending accounts and commuter benefits.
• Employee Assistance Program counseling.
• Pet insurance.
• Discounts on theme parks, attractions, hotels, concerts, and movie tickets.