Patient Care Coordinator
UnitedHealth Group•Seal Beach, CA
•$18 - $32•Onsite
About The Position
Optum is hiring a Patient Care Coordinator for its Pacific West region at 1661 Golden Rain Road in Seal Beach, California. The role supports patient access and office operations by welcoming patients, coordinating patient flow, assisting with intake and admitting, processing payments, handling phone calls and appointments, and maintaining medical records. The coordinator also processes medical-record release requests and referral authorizations. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience.
- At least 1 year of experience working in a medical office setting.
- At least 1 year of data entry experience.
- Fluency in Korean and English.
- Beginner-level proficiency in Microsoft Office, including Word, Excel, and Outlook.
Nice To Haves
- At least 1 year of experience with referrals.
- At least 1 year of Electronic Medical Records (EMR) experience.
- Fluency in Spanish and English.
Responsibilities
- Greet patients as they arrive.
- Coordinate patient flow.
- Assist patients with intake or admitting processes, including copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Collect, record, and balance payments.
- Process walk-in patients and visitors.
- Answer phones and schedule appointments.
- Maintain medical records, including filing or scanning records and preparing them for the schedule.
- Ensure correspondence is scanned and/or filed in a timely manner.
- Process medical-record release requests and maintain appropriate logs.
- Process authorizations for referrals.
Benefits
- Paid time off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental, vision, life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and recognition programs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
