Front Desk Coordinator (Delaware County)
Vybe Urgent Care•Haverford Township, PA
About The Position
The Front Desk Coordinator is an integral member of vybe urgent care’s team, working in a fast-paced urgent care environment. The role professionally and courteously handles inbound and outbound patient calls and greets patients and visitors. The coordinator provides patients with accurate information using the Athena EMR, demonstrates compassion and empathy, and collaborates regularly with Center Managers and other team members. The position requires weekday 12-hour shifts and weekend 9-hour shifts, with every other weekend required.
Requirements
- Strong customer service skills.
- Ability to work in a fast-paced environment and multitask.
- Patient, empathetic, and communicative approach; confidence troubleshooting and investigating issues when information is insufficient.
- Strong phone skills, including active listening while researching a patient’s account.
- Familiarity with healthcare practices.
- Excellent communication skills.
- Ability to work independently with minimal supervision.
- High school diploma or GED required.
- Ability to work 12-hour weekday shifts and 9-hour weekend shifts to meet full-time requirements.
- Every other weekend availability is required.
Nice To Haves
- At least 6 months of experience in a healthcare setting is strongly preferred.
- At least 6 months of patient customer service experience in a physician or specialty practice setting is preferred.
- Experience with an EMR, especially athenaNet, is preferred.
Responsibilities
- Answer a high volume of incoming calls promptly and courteously, maintaining a positive attitude and helping patients.
- Make outbound calls, including following up on patient voicemails.
- Use the EMR (Athena) to provide patients with accurate and complete information.
- Greet patients and visitors courteously and professionally, demonstrating care, compassion, and empathy.
- Collaborate and interact regularly with Center Managers and other members of the vybe urgent care team.
Benefits
- Competitive salary and benefits package.
- Extra perks that support employees.
- Clinical education, leadership training, and ongoing mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
