Coordinator, Front Desk

Cano Health•Sunrise, FL

About The Position

The Front Desk Coordinator is the clinic’s first point of contact for patients, visitors, and callers. The role provides exceptional customer service while handling administrative, clerical, and data-entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator supports smooth front-desk operations and helps the clinical team deliver high-quality, patient-centered care. The position supports patient onboarding, scheduling and visit management, accurate records and system use, insurance and financial transactions, outbound communications, and phone operations. It also helps maintain the clinic’s front desk and patient-facing areas and supports center-level operations, patient experience, and communication. The work is performed under usual office conditions, with extended computer and phone use and travel to clinical sites as needed.

Requirements

High school diploma or equivalent.
At least one year of experience in a healthcare or medical office setting.
Strong communication and customer service skills.
Attention to detail and commitment to data accuracy.
Ability to multitask in a fast-paced clinical environment.
Technical proficiency with required systems and software tools.
Training in gait support, proper lifting techniques, and ADA compliance.
Ability to work at a personal computer and use a phone for extended periods; stand, sit, walk, occasionally climb, and lift up to 50 pounds.
Ability to travel to clinical sites as needed; expected travel is 0–25%.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems.
BLS certification and ability to respond to medical emergencies.
Bilingual English and Spanish.

Responsibilities

Create new patient profiles in the EMR, conduct welcome calls, schedule initial appointments, and mail welcome packages.
Obtain annual consents and patient signatures, assist patients with Patient Portal enrollment, and coordinate translation services as needed.
Greet patients and visitors, respond professionally to concerns and complaints, and escalate issues appropriately.
Schedule appointments across visit types, follow scheduling workflows and guidelines, obtain approval for scheduling exceptions, and support special-event scheduling.
Assist with appointment confirmations and transportation scheduling; reschedule no-shows within 24 hours and promptly update visit status in the EMR.
Verify patient demographics at check-in and accurately enter demographic, insurance, and Patient Hub information.
Scan and file documents and ID photos, eFile documents within 48 hours, monitor the fax inbox for clinical documents, and clear Jellybean inboxes daily.
Document insurance verification results, collect co-payments and coinsurance according to policy, and run and reconcile end-of-day financial reports.
Make outbound calls supporting care initiatives, follow up with patients 3–7 days after discharge to confirm TOC appointments, and confirm follow-up appointments and referral coordination at check-out.
Answer and route incoming calls, take and document messages, assist callers, and respond to inquiries in person, by phone, and by email.
Keep the front desk, lobby, and patient-facing areas clean, organized, and stocked; monitor and request office supplies as needed.
Support center-level operations, patient experience, and communication, and perform other duties assigned by management.
Travel to clinical sites as needed.

Benefits

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Short-term and long-term disability
Life insurance
Performance bonus based on company financial targets and position-related metrics
Additional associate benefits