Welcome Coordinator

Hopscotch Primary Care•Asheville, NC

20d•Onsite

About The Position

The Welcome Coordinator is the initial point of contact for patients entering the practice and helps create a warm, accessible, patient-centered clinic experience. The role manages reception, phone and electronic communications, appointment scheduling, and front-office operations while supporting coordination of patient care across the healthcare system. This position is based at a Hopscotch Primary Care clinic in Asheville, North Carolina, with a Monday–Friday, 8 a.m.–5 p.m. schedule. The role may also involve working across clinics in Western North Carolina.

Requirements

Previous clerical experience in a medical office setting.
At least 1–2 years of experience in a customer-service and customer-facing role.
Kind, positive attitude and passion for helping others.
Proficiency with computers.
Ability to be flexible in a fast-paced environment.
Strong verbal and written interpersonal and communication skills.
Desire to improve patient access to care and provide a warm, caring clinic experience.
Proven reliability, organization, and dependability.
Team-player approach and willingness to support teammates.
Ability to travel within Western North Carolina and work across clinics.
Authorization to work in the United States.

Responsibilities

Greet patients and check them in and out.
Verify insurance and collect copayments.
Maintain multiple schedules.
Verify and update patient information in the electronic health record.
Assist patients with forms and paperwork.
Schedule patients and conduct outreach to them.
Coordinate transportation for patients.
Prepare and process medical records.
Answer calls, take messages, and distribute communications across the care team by phone and through the electronic health record.
Perform other duties as assigned.