Welcome Coordinator

CVS Health•Birmingham, AL

8d•$17 - $28

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and part of the Service Team, the coordinator provides high-touch assistance and supports efficient center operations and a seamless experience for patients and community members. The role handles scheduling, calls, and administrative tasks, including fax and mail distribution, while maintaining a friendly and flexible approach. The position reports to the Practice Manager and may infrequently require floating to other centers in the region.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
U.S. work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward older adult patients.
High level of integrity.

Nice To Haves

Fluency in Spanish, Polish, Russian, or another language spoken in the communities served, where necessary.
Customer service experience is strongly preferred.
Some college is preferred.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical records platform.
Answer phone calls, take messages, and conduct outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Infrequently float to other centers in the region, if required.
Perform other duties as assigned.