Welcome Coordinator

CVS Health•Shreveport, LA

8d•$17 - $26

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and makes a positive first and last impression on patients and guests. As the face of the clinic and a member of the Service Team, the coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role involves scheduling appointments, handling phone calls, completing administrative tasks, and supporting an excellent patient experience. Welcome Coordinators report to the Practice Manager and are expected to be friendly and highly flexible. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $17.00–$25.65 per hour. The role is eligible for a CVS Health bonus, commission, or short-term incentive program, in addition to a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. The application window is anticipated to close on 12/02/2026.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
U.S. work authorization.
A flexible and positive attitude.
A welcoming and nurturing attitude toward the older adult patient population.
High level of integrity.

Nice To Haves

Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
Experience in a customer service setting.
Some college.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical record platform.
Manage phone lines by answering calls, taking messages, and making outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Infrequently float to other centers in the region if required.
Perform other duties as assigned.