Welcome Coordinator

CVS Health • University Heights, IN

6d

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone entering the clinic and makes a positive first and last impression on patients. As the face of the clinic and a key contributor to efficient center operations, the coordinator performs administrative tasks that help the broader team deliver a strong patient experience and high-quality care. The role includes scheduling appointments, handling inbound and outbound calls, and managing fax and mail distribution. Welcome Coordinators are expected to be friendly and flexible and are part of the Service Team, which focuses on creating a seamless experience for patients and community members. This position reports to the Practice Manager and provides high-touch assistance to patients and guests.

Requirements

• Strong computer skills.
• Basic knowledge of Google Suite.
• Professional phone etiquette.
• US work authorization.
• A flexible and positive attitude.
• A welcoming and nurturing attitude toward the patient population of older adults.
• High level of integrity.

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• Experience in a customer service setting.
• Some college.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments within the electronic medical records platform.
• Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain the cleanliness of the Welcome and Community Room areas.
• Float to other centers in the region on an infrequent basis, if required.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources supporting colleagues and their families, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed