Welcome Coordinator

CVS Health • Mission Bend, TX

13d • $17 - $28

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and a positive first and last impression for patients and guests. As the face of the clinic and a member of the Service Team, the coordinator helps keep center operations efficient and provides high-touch assistance to patients and community members. The role involves administrative tasks that support patient experience and care delivery, including appointment scheduling, phone management, and fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. The position reports to the Practice Manager and may infrequently require floating to other centers in the region.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• U.S. work authorization.
• A flexible and positive attitude.
• A welcoming and nurturing attitude toward older adult patients.
• High level of integrity.

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• Experience in a customer service setting is strongly preferred.
• Some college is preferred.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments in the electronic medical record platform.
• Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain the cleanliness of the Welcome and Community Room areas.
• Infrequently float to other centers in the region, as required.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed