Welcome Coordinator

CVS Health•Speedway, IN

5d•$17 - $28

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for patients and guests and makes a positive first and last impression. As the face of the clinic, the coordinator helps keep center operations efficient by completing administrative tasks that support a strong patient experience and the broader care team. The role involves scheduling appointments, managing phone calls, and handling fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible. Welcome Coordinators are part of the Service Team, which focuses on creating a seamless experience for patients and community members. They report to the Practice Manager and provide high-touch assistance to patients and guests.

Requirements

Strong computer skills and basic knowledge of Google Suite.
Professional phone etiquette.
U.S. work authorization.
Flexible and positive attitude.
Welcoming and nurturing attitude toward older adult patients.
High level of integrity.

Nice To Haves

Fluency in Spanish, Polish, Russian, or another language spoken in the communities served, where necessary.
Experience in a customer service setting.
Some college.

Responsibilities

Welcome patients and guests.
Conduct visit check-in and assist patients with required forms.
Collect co-pays.
Update patient information and make changes in the electronic medical record platform.
Schedule and reschedule appointments in the electronic medical records platform.
Answer phone calls, take messages, and make outbound calls as instructed.
Manage faxes in the electronic fax platform.
Maintain the cleanliness of the Welcome and Community Room areas.
Float to other centers in the region on an infrequent basis, if required.
Perform other duties as assigned.