Welcome Coordinator

CVS Health • Mission Bend, TX

12d

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment and a positive first and last impression for patients and guests. As the face of the clinic and part of the Service Team, the coordinator helps keep center operations efficient and supports a seamless experience for patients and community members. The role includes administrative work such as scheduling appointments, handling phone calls, and distributing faxes and mail, while providing friendly, high-touch assistance to patients and guests. The position reports to the Practice Manager and may infrequently require floating to other centers in the region.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• U.S. work authorization.
• Flexible and positive attitude.
• Welcoming and nurturing attitude toward older adult patients.
• High level of integrity.

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• Experience in a customer service setting.
• Some college.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments in the electronic medical records platform.
• Manage phone lines by answering calls, taking messages, and conducting outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain the cleanliness of the Welcome and Community Room areas.
• Float to other centers in the region on an infrequent basis, if required.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues' physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed