Welcome Coordinator

CVS Health • New York City, NY

6d • Onsite

About The Position

The Welcome Coordinator at Oak Street Health creates an inclusive environment for everyone entering the clinic and makes a positive first and last impression on patients. As the face of the clinic and part of the Service Team, the Welcome Coordinator helps keep center operations efficient and delivers high-touch assistance to patients and guests. The role performs administrative tasks that support the broader care teams and a seamless patient and community experience. It reports to the Practice Manager and may infrequently require floating to other centers in the region.

Requirements

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• U.S. work authorization.
• A flexible and positive attitude.
• A welcoming and nurturing attitude toward older adult patients.
• High level of integrity.

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities served, where necessary.
• Experience in a customer service setting is strongly preferred.
• Some college is preferred.

Responsibilities

• Welcome patients and guests.
• Conduct visit check-in and assist patients with required forms.
• Collect co-pays.
• Update patient information and make changes in the electronic medical record platform.
• Schedule and reschedule appointments in the electronic medical records platform.
• Manage phone lines by answering calls, taking messages, and making outbound calls as instructed.
• Manage faxes in the electronic fax platform.
• Maintain cleanliness of the Welcome and Community Room areas.
• Infrequently float to other centers in the region, as required.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues' physical, emotional, and financial well-being, based on eligibility
• CVS Health bonus, commission, or short-term incentive program eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed