Health Unit Coordinator (HUC) Neonatal Intensive Care Unit (NICU)
About The Position
The Healthcare Unit Coordinator (HUC) is the operational and communication hub for a busy, fast-paced Neonatal Intensive Care Unit. The role supports the delivery of patient and family experiences by helping information, resources, and patient care activities move efficiently throughout the unit. The HUC works alongside nurses, physicians, support services, patients, and families, contributing to a collaborative and supportive team culture. The position involves welcoming patients, families, visitors, and staff; managing phone calls and interdisciplinary communication; supporting patient admissions, discharges, transfers, and transportation; tracking patient locations and room assignments; maintaining operational documentation and electronic medical record workflows; coordinating equipment repairs and supply needs; assisting with staffing and assignments; and supporting infection prevention and patient safety communication. The HUC helps facilitate smooth unit operations during both routine and urgent situations. No prior experience is required; a high school diploma or equivalent is required, and no licensure is required.
Requirements
- High school graduate or equivalent.
- No experience required.
- No licensure required.
- Ability to sit for prolonged periods and frequently bend or stoop.
- Proficient communicative, auditory, and visual skills; attention to detail; and ability to write legibly.
- Ability to lift, push, or pull less than 20 pounds.
- May be exposed to chemicals, blood or body fluids, and infectious disease.
Responsibilities
- Serve as the primary point of contact for the nursing unit and welcome patients, families, visitors, and staff.
- Manage incoming phone calls and coordinate communication among interdisciplinary healthcare teams.
- Support admissions, discharges, transfers, and patient transportation activities.
- Track patient locations, room assignments, and patient movement throughout the unit.
- Maintain unit logs, operational documentation, checklists, and electronic medical record workflows.
- Coordinate equipment repairs, maintenance requests, and supply needs with hospital support departments.
- Assist with staffing and assignment coordination while maintaining accurate communication boards and patient information displays.
- Support infection prevention and patient safety initiatives by accurately communicating precautions and special care requirements.
- Help facilitate smooth operations during routine activities and urgent, high-pressure situations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Generous paid time off
- Retirement savings
- Long-term and short-term disability
- Health savings plans and flexible spending accounts
- Certification and education support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
