Business Systems Analyst Jobs

About The Position

Requirements

• Education: Bachelor’s degree in computer science, IT, or a related field. Equivalent experience may be substituted for degree
• Experience: 8+ years in Software Quality Assurance or a technical support role.
• Maximo Expertise: Proven experience testing and troubleshooting IBM Maximo and associated tools like EZMaxMobile.
• Technical Proficiency: Skilled in developing UAT, regression test cases and managing end-to-end resolution processes with internal teams and external vendors.
• Communication: Strong ability to translate technical concepts for non-technical users and collaborate effectively with development teams.
• Must be a U.S. citizen and able to obtain and maintain required clearances/badges as required by program and position
• Must have the ability to communicate in English, both verbal and written in an effective manner.
• Must have and maintain a valid driver’s license.

Nice To Haves

• IBM Maximo Certification or hands-on experience with Maximo Application Suite (MAS).
• Experience with system integration concepts and reporting frameworks.
• Background in organizational restructuring or large-scale software migrations.

Responsibilities

• Testing & Validation: Develop and execute comprehensive test plans for functional, regression, and User Acceptance Testing (UAT). Validate design changes and system integrations prior to deployment.
• User Support: Serve as the primary point of contact for Maximo-related issues. Troubleshoot day-to-day errors, resolve user queries, and escalate complex technical bugs to developers or vendors.
• Project Leadership: Support high-priority initiatives including the IBM MAS migration, EZMaxMobile deployments, and the transition from AKWIRE to new scheduling software.
• Stakeholder Collaboration: Partner with developers on system customizations and integrations. Communicate system status and outage updates to the user community.
• Documentation: Maintain and update System Guides, User Manuals, and internal issue-tracking records to reflect current workflows and system versions.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance