Senior Business Systems Analyst

State of Oregon•Salem, OR

1d•$6,846 - $10,344•Hybrid

About The Position

The Oregon Department of Transportation is hiring a Senior Business Systems Analyst in its Support Services Division, Information Systems Branch, Enterprise Application Services Section, Engineering & Transportation Services Unit, based in Salem. The role serves as a link between technical teams and other business areas, identifying needs and proposing business solutions to improve efficiency and effectiveness. Work will focus on gathering and reviewing detailed requirements, implementing technological solutions, conducting system testing, and leading user acceptance testing. Projects are expected to be approximately 70% vendor-solution implementation and 30% custom development. The analyst creates analytical documentation, gathers and translates user and business requirements into technical requirements, communicates findings through reports and dashboards, and serves as a process subject matter expert. The role also includes developing test materials, testing systems through user acceptance, providing training, and troubleshooting applications for users and system administrators. Hybrid work is available, with in-person work required a few days each month or more often depending on business needs. After-hours work and some travel may be required.

Requirements

Six years of information systems experience in software analysis or system analysis; OR an associate's degree in computer science, information technology, or a related field, or completion of a two-year accredited vocational training program in information technology or a related field, plus four years of relevant information systems experience; OR a bachelor's degree in information technology, computer science, or a related field plus two years of relevant information systems experience; OR a master's degree in information technology, computer science, or a related field, which may substitute for the preceding education and experience requirements.
Ability to work in person a few days per month or more frequently as business needs require.
Ability to work after hours and travel when required.

Nice To Haves

Experience across the Software Development Life Cycle, including configuration, testing, change management, and release management principles and concepts.
Expertise developing comprehensive process, technical, and application documentation for internal systems and vendor-provided applications.
Substantial experience with system deployment, process walkthroughs, and system upgrades.
Comprehensive knowledge of business analysis techniques, methodologies, and tools.
Strong analytical, problem-solving, and critical-thinking abilities.
Exceptional communication and interpersonal skills, including the ability to collaborate using both technical and user-friendly language with internal and external partners.

Responsibilities

Create analytical documentation, including process flows, models, design and specification documents, wireframe mockups, acceptance criteria, user stories, and operating procedures.
Gather user requirements through interviews, product evaluations, workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
Translate business requirements into clear, actionable technical requirements.
Communicate and present information through reports and dashboards.
Serve as a process subject matter expert.
Develop and maintain test plans, scripts, use cases, and test reports.
Conduct testing across phases, from functional testing through user acceptance testing, to ensure system quality and readiness.
Develop and deliver training to users and staff.
Provide technical troubleshooting and application support to users and system administrators, resolving issues and supporting effective system usage.
Conduct detailed requirements gathering and review to support technological solutions.
Lead user acceptance testing and support implementation of vendor solutions and custom development.