Business Systems Analyst

Chiesi Group • Cary, NC

1d • Hybrid

About The Position

The Business Systems Analyst serves as a strategic liaison between business stakeholders and IT. The role builds business partnerships, elicits and documents business requirements and processes, translates requirements into functional specifications, and oversees project and application-enhancement delivery throughout the system development lifecycle. It combines business analysis, project coordination, and stakeholder management to align technology solutions with business objectives and deliver measurable value. The analyst proactively identifies process-improvement opportunities, helps prioritize initiatives, and drives continuous optimization of global and local applications.

This is a hybrid position based in Cary, North Carolina. Candidates must be legally authorized to work in the United States; employment-based visa sponsorship is not available now or in the future.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.
• 3–5+ years of experience as a business systems analyst, business analyst, or in a comparable role supporting enterprise business applications.
• Demonstrated experience eliciting requirements from non-technical stakeholders and producing functional specifications that development teams can build from.
• Experience supporting application enhancements and projects across the full software development lifecycle, from ideation to deployment.
• Strong written and verbal communication skills, including the ability to explain technical concepts to business audiences and business context to technical teams.
• Experience supporting enterprise applications such as ERP, CRM, Quality, Supply Chain, Finance, or Commercial systems.
• Legal authorization to work in the United States; employment-based visa sponsorship is unavailable now or in the future.

Nice To Haves

• Experience in pharmaceutical, biotech, medical device, or another regulated life sciences environment.
• Experience with validated systems and GxP computer system validation.
• Familiarity with regulated-industry business processes such as manufacturing, quality, clinical, regulatory, supply chain, or commercial operations.
• Hands-on experience with enterprise platforms such as SAP, Veeva, and Salesforce.
• Experience with Waterfall, Agile, or Hybrid delivery approaches.
• Proficiency with tools such as Jira, ServiceNow, Smartsheet, or Visio.

Responsibilities

• Analyze current-state and future-state processes and identify gaps, risks, and opportunities for improvement.
• Translate business requirements into clear, complete, actionable functional specifications and ensure business and technical teams understand and implement them accurately.
• Coordinate or facilitate user acceptance testing, document and triage defects, and confirm delivered solutions meet acceptance criteria.
• Distinguish stated wants from underlying needs and constructively challenge requirements when a simpler or more standard solution is appropriate.
• Evaluate configuration, enhancement, third-party solution, and process-change options and recommend solutions with supporting rationale.
• Plan and manage small-to-medium projects and enhancements end to end, including scope, schedule, resource needs, dependencies, and deliverables.
• Coordinate internal development, infrastructure, quality assurance, vendor, and business resources.
• Monitor execution across the application development lifecycle, provide status reports, track progress, and flag risks and issues early with proposed mitigations.
• Manage scope by assessing change requests and routing them through the appropriate approval path under the corporate governance model.
• Ensure deliverables are completed on schedule and meet quality expectations.
• Serve as the primary ICT point of contact for assigned business functions and facilitate regular discussions with stakeholders and process owners about pain points, initiatives, and strategic direction.
• Communicate effectively with audiences ranging from end users to senior leadership, adapting technical detail to the audience.
• Advocate for business needs while ensuring alignment with ICT strategy, governance, and architectural standards.
• Identify opportunities for technology to reduce manual effort, improve data quality, and support growth.
• Assist in evaluating proposed initiatives for business value, complexity, cost, risk, and strategic alignment.
• Assist in prioritizing demand against other projects and enhancements in the ICT portfolio.
• Support annual planning and roadmap development.

Benefits

• Comprehensive healthcare programs.
• Work-life balance initiatives.
• Relocation support.
• Competitive salary package with performance bonuses and benefits benchmarked against the external market.
• Flexible working arrangements and remote work options.
• Tax assistance services for foreign colleagues.
• Resources and training to support professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level