Lead Business Systems Analyst

Arrowhead Programs

1d•$100,000 - $140,000

About The Position

The Lead Business Systems Analyst drives operational excellence, quality governance, and team enablement across the Business Systems Analyst function. The role coaches and mentors analysts, monitors operational performance and team capacity, promotes standardized practices, and leads process improvement efforts to strengthen delivery across Product Support and project work. The position operates as a functional leader through influence, without direct supervisory authority, and partners with leadership and cross-functional stakeholders to improve team effectiveness, consistency, and delivery outcomes.

Requirements

Proficiency with Jira, Microsoft Office tools, and related business systems.
Knowledge of process improvement methodologies, including continuous improvement and workflow optimization.
Familiarity with automation tools and platforms to improve efficiency and reduce manual effort.
Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes.
Leadership and collaboration competencies.

Nice To Haves

Experience working with insurance and operational systems.
Agile, Business Analysis, or Process Improvement certifications, such as CBAP, PMI-PBA, or Lean Six Sigma.

Responsibilities

Coach, mentor, and support Business Systems Analysts at all experience levels.
Partner with the Training and Onboarding Supervisor to onboard new teammates and support their effective ramp-up.
Guide team members in resolving complex business analysis challenges, process inefficiencies, and execution-related issues.
Promote knowledge sharing and continuous development across the team.
Monitor operational metrics, including time tracking accuracy and timeliness, service levels and responsiveness, sprint performance, and backlog health.
Monitor team capacity, workload distribution, and bandwidth; identify resource constraints, delivery risks, and potential bottlenecks.
Provide leadership with insights and recommendations to support prioritization and decision-making.
Perform quality oversight of business requirements, Jira tickets, and supporting artifacts; promote adherence to standards such as Definition of Ready and Definition of Done.
Promote consistency in tools, documentation, and workflows and support standards and best practices across the broader team.
Partner with stakeholders to improve operational effectiveness and delivery quality.
Partner with leadership to identify and implement quality and efficiency improvements across business systems and workflows.
Drive continuous improvement of standard operating procedures, evaluate workflow effectiveness, and recommend enhancements.
Ensure adoption and consistency of improved processes across the team.
Partner with the Training and Onboarding Supervisor to develop, maintain, and enhance analyst training materials; ensure content reflects current tools, processes, and standards and that resources are accessible and consistent across programs.
Partner with Product Owners, Engineering, QA, and business stakeholders.
Support alignment between Product Support and project delivery priorities.
Contribute to improving overall team effectiveness, consistency, and delivery outcomes.