Business Systems Analyst

Ascot Group•Atlanta, GA

1d•$120,000 - $130,000•Hybrid

About The Position

The Business Systems Analyst serves as a liaison between business stakeholders and technology teams, supporting insurance operations, system integrations, data quality initiatives, product enhancements, and project delivery. The role requires strong business analysis and data analysis skills, including the ability to troubleshoot complex business and system issues across multiple platforms and reconcile information across systems. The analyst works with business and technology teams to deliver operational and technology improvements and is expected to work confidently with AI-enabled tools, exercise sound judgment when interpreting insights, and adapt as technology evolves. The position follows a hybrid schedule in the office.

Requirements

Minimum of 3 years of experience in a business analyst or business systems analyst role supporting business operations and/or systems implementations.
Experience working within Agile and Scrum software delivery teams.
Experience writing user stories, developing acceptance criteria, maintaining product backlogs, and supporting sprint execution.
Knowledge of the property and casualty insurance industry, including underwriting, financial, and claims operations.
Strong analytical and troubleshooting skills, with demonstrated experience reconciling data across multiple systems.
Ability to communicate clearly, effectively, and professionally, both verbally and in writing.
Excellent project, organizational, and time-management skills, with the ability to manage multiple tasks and meet deadlines.
Ability to function in a professional office environment and use standard office equipment.

Nice To Haves

Bachelor’s degree in a business and/or technical field preferred; equivalent experience may be considered.
Professional certifications such as CPCU, PMI-PBA, or IIBA are a plus.
Experience supporting property, casualty, or workers compensation product lines preferred.
Understanding of insurance needs associated with underwriting and claims business models is a plus.
Scrum Master certification (CSM, PSM), or demonstrated interest in advancing toward a Scrum Master role, is strongly preferred.

Responsibilities

Partner with business stakeholders to define requirements, analyze operational impacts, support product enhancements, and improve claims and policy servicing processes.
Analyze, validate, and verify requirements, ensuring requirement documents are complete, consistent, concise, comprehensible, and unambiguous.
Elicit business and system requirements using techniques such as interviews, surveys, workshops, business analysis, and task and workflow analysis.
Participate in Agile delivery activities, including backlog refinement, sprint planning, requirements elaboration, sprint reviews, and retrospectives.
Work with Product Owners, developers, testers, and business stakeholders to clarify user stories, acceptance criteria, and business objectives.
Facilitate requirements workshops and support Agile ceremonies to help deliver business value.
Collaborate with internal and external teams to support successful delivery.
Identify opportunities to improve business processes and recommend solutions.
Contribute to test plans, matrices, and criteria for quality assurance and acceptance testing of system deliverables.
Help business teams identify, mitigate, and resolve issues relating to product functionality and system configuration.
Perform quality assurance and acceptance testing of system deliverables as required.
Investigate and resolve data discrepancies through root-cause analysis, partnering with business users, developers, data engineers, and external vendors as needed.
Support change management by identifying gaps and creating efficiencies in launch tasks and activities.
Develop process documentation and training materials, and conduct training as required for new products and system implementations, enhancements, or modifications.
Assist with ad hoc projects and contribute to a collaborative, high-performing culture aligned with The Ascot Way.