Business Systems Analyst

Jackson Family Enterprises•Santa Rosa, CA

3d•$38 - $58•Onsite

About The Position

As part of the Production Systems team, the Business Systems Analyst partners with vineyard management, winemaking, and wine production business areas to define, deliver, and support technology solutions aligned with department goals and business strategy. The role is the primary analyst for the Laboratory Information Management System (LIMS) and contributes to other systems and projects. The analyst collaborates with stakeholders, developers, other business systems analysts, vendors, and the broader IT team throughout requirements definition, solution delivery, testing, adoption, and production support. The position manages projects from initiation through implementation; documents business processes and analyzes gaps, root causes, and impacts; represents business users and supports application performance and functionality; and provides production support for LIMS and related production systems. It develops and executes testing, monitors system performance, contributes to product and technology roadmaps and system integrations, and leads medium to large departmental and enterprise projects, including LIMS modernization and replacement efforts. The role also identifies opportunities to use AI and automation to improve operational efficiency and business value, and provides escalated after-hours support as needed, including during harvest. This is an onsite position at the company's Santa Rosa, California offices. Travel between facilities is required. The base pay range is $37.75–$57.81 per hour, with compensation determined by candidate experience, skills, and location.

Requirements

Bachelor's degree in business, computer science, or a related field, plus 3 years of relevant work experience; or 3 years of work experience with Laboratory Information Systems and winery production-related systems; or 5 years of equivalent work experience.
Proficiency in functional business process reengineering and ability to translate business processes into technology solutions.
Demonstrated ability to identify and drive innovative opportunities with customers, peers, and vendors to improve company efficiency and effectiveness.
Experience leading medium to large complex enterprise application projects across all aspects of the software development life cycle.
Ability to lead peers and teams with a positive, encouraging attitude.
Strong relationship-building and influencing skills, with the ability to collaborate with customers and peers to design acceptable solutions.
Strong written and verbal communication skills, including the ability to communicate effectively under high-pressure situations with leadership and team members.
Ability to facilitate meetings and teams and speak to medium-size audiences.
Strong planning, organizational, problem-solving, and analytical skills.
Ability to participate in after-hours and weekend escalated support as part of a rotating schedule and as needed.

Responsibilities

Manage projects from initiation through implementation, including gathering and documenting business requirements, coordinating user acceptance testing, supporting solution design, release management, and user adoption.
Document current-state and future-state business processes; perform gap and root-cause analysis; and evaluate upstream and downstream impacts across applications, integrations, data, and operating procedures.
Act as the subject matter expert and representative for business users, ensuring application performance and functionality meet defined business-process needs.
Collect user feedback on application performance, manage moderately complex configurations, and resolve technical issues.
Provide production support for LIMS and related production systems, including instrument integrations, triage, troubleshooting, root-cause analysis, and vendor escalations.
Develop test plans and scripts and perform detailed functional, regression, integration, and upgrade testing for complex use cases, patches, and releases.
Monitor system performance and coordinate resolution of identified issues.
Participate in product management alignment to business capability strategy, business adoption, technology roadmap, system architecture, and integration, including integrations between LIMS, the winery production system, and lab instruments.
Lead medium to large departmental and enterprise projects, including support of LIMS modernization and replacement efforts.
Identify and implement opportunities to use AI and automation technologies to improve operational efficiencies, decision-making, and business value across IT services and processes.
Participate in and provide after-hours and weekend escalated support as part of a rotating schedule and as needed, including during harvest.
Travel between facilities as required.