Lead PLM Business Systems Analyst

Chamberlain Group • Oak Brook, IL

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About The Position

This role is within Chamberlain Group’s IT Enterprise Applications function. The incumbent collaborates with business stakeholders to understand processes and elicit, define, and analyze requirements, then designs, configures, develops, tests, implements, supports, and maintains applications that enable business processes, with a focus on PTC WindChill, Creo, and related applications. The role leads cross-functional teams through solution design, testing, production support, and process improvement, and manages small to medium-sized projects.

The position also involves creating functional specifications, test cases, documentation, and training materials; supporting organizational change management and production systems; and researching industry best practices. The employee is expected to comply with health and safety guidelines, protect confidential information, maintain professional and technical knowledge, and contribute to team and project efforts. Occasional domestic travel is required.

Requirements

• Bachelor’s degree in Information Systems or equivalent.
• At least 9 years of experience in Information Technology, preferably in application development or configuration.
• At least 7 years of hands-on PTC WindChill experience, including hands-on configuration.
• At least one full lifecycle PTC WindChill implementation, including the Blueprint phase.
• At least 7 years working with PLM-related business processes such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools.
• Outstanding systems analysis, problem analysis, debugging, troubleshooting, and technical error-resolution skills across multiple technologies.
• Ability to organize and lead teams to analyze, debug, and resolve problems.
• Leading knowledge of the SDLC and ability to manage complex solutions from design through development, testing, and deployment, including change management, communications, and training.
• Ability to identify and implement process improvements that increase SDLC efficiency and effectiveness.
• Ability to lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.
• Expertise in data analysis; strong knowledge of business reporting needs and KPIs; ability to translate reporting needs into solutions and analyze application data to answer business questions and present results.
• Ability to build and maintain relationships with stakeholders from end users to Directors, proactively manage expectations, and serve as a trusted advisor.
• Ability to create work breakdown structures and project plans and manage execution for small to medium-sized, moderately complex projects.
• Clear and effective written and verbal communication skills; ability to communicate concisely, speak in business language, articulate a point of view, and drive business decisions.
• Ability to travel occasionally domestically.

Nice To Haves

• Master’s degree in Computer Science.
• Experience with CAD tools such as Creo.
• Experience with PTC MPMLink and ProjectLink.
• Experience with Atlassian software.
• Experience in a consumer durable goods manufacturing company or equivalent.

Responsibilities

• Design, configure, develop, test, implement, support, and maintain applications enabling PLM business processes, focused on PTC WindChill, Creo, and related applications.
• Lead cross-functional stakeholder groups to understand processes, gaps, pain points, and objectives, and to elicit, define, and analyze business requirements.
• Lead project teams in defining and designing solutions that meet requirements and follow platform and application design guidelines, strategies, and industry best practices.
• Collaborate with application developers on functional specifications for complex custom development.
• Lead creation of test cases, ensure requirements traceability and coverage, execute tests, facilitate cross-functional test execution, and lead defect analysis and resolution.
• Collaborate with business stakeholders on documentation and training materials, support training delivery, and contribute to organizational change management.
• Support production systems, analyze and resolve production problems, handle end-user service requests, and lead production support processes including issue severity identification, root-cause analysis, and resolution planning.
• Identify opportunities to improve business processes through applications, support business re-engineering, and research and represent industry best practices.
• Plan and manage small to medium-sized projects using appropriate project management methodologies.
• Comply with health and safety guidelines and rules.
• Keep information confidential to protect Chamberlain Group’s reputation.
• Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and professional societies.
• Contribute to team efforts and participate in related projects as needed.
• Build and maintain stakeholder relationships, manage expectations, and serve as a trusted advisor.
• Create work breakdown structures and project plans, and manage execution for small to medium-sized, moderately complex projects.
• Communicate clearly and effectively in written and verbal communications, using business language to articulate recommendations and drive decisions.
• Travel occasionally domestically.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401k contribution, subject to eligibility requirements.
• Eligible to participate in a short-term incentive plan, subject to applicable plan terms and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior