Lead PLM Business Systems Analyst

Chamberlain Group • Oak Brook, IL

3d • $102,600 - $193,425

About The Position

This role is within Chamberlain Group’s IT Enterprise Applications function. The successful incumbent collaborates with business stakeholders to understand business processes and elicit, define, and analyze requirements. The role designs, configures, develops, tests, implements, supports, and maintains applications that enable business processes, focused on PTC WindChill, Creo, and related applications.

The position leads cross-functional stakeholders and project teams through process analysis, solution design, development specifications, testing, production support, and process improvement. It also supports training, documentation, organizational change management, and small to medium-sized projects. The role requires occasional domestic travel and compliance with health and safety guidelines, confidentiality expectations, and professional development practices.

Requirements

• Bachelor’s degree in Information Systems or equivalent.
• Minimum 9 years of experience in Information Technology, preferably in applications development or configuration.
• Minimum 7 years of hands-on experience with PTC WindChill, including hands-on configuration.
• At least one full lifecycle implementation of PTC WindChill, including the Blueprint phase.
• Minimum 7 years working with PLM-related business processes such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools.
• Outstanding systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution skills across multiple technologies, with the ability to organize and lead teams in analyzing and resolving problems.
• Leading knowledge of SDLC and ability to manage complex solutions from design through development, testing, and deployment, including change management, communications, and training; identify and implement SDLC process improvements.
• Ability to lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.
• Expertise in data analysis; strong knowledge of business reporting needs and KPIs; ability to translate those needs into reporting solutions; and strong knowledge of application data models to analyze data and present results to stakeholders.
• Ability to build and maintain stakeholder relationships from end users to Directors, proactively manage expectations, and act as a trusted advisor.
• Ability to create work breakdown structures and project plans and manage execution of small to medium-sized, moderately complex projects.
• Clear and effective written and verbal communication; ability to communicate concisely, use business language, articulate a point of view, and drive business decisions.
• Ability to travel occasionally domestically.

Nice To Haves

• Master’s degree in Computer Science.
• Experience with CAD tools such as Creo.
• Experience with PTC MPMLink and ProjectLink.
• Experience with Atlassian software.
• Experience in a consumer durable goods manufacturing company or equivalent.

Responsibilities

• Design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications.
• Lead cross-functional business stakeholders in understanding business processes, gaps, pain points, and objectives, and guide them in eliciting, defining, and analyzing business requirements.
• Lead project teams in defining and designing proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices.
• Collaborate with application developers to create functional specifications for complex custom development that adheres to design guidelines and industry best practices.
• Lead creation of test cases for business processes and system functions, ensuring requirements traceability and coverage; execute tests, facilitate cross-functional test execution, and lead defect analysis and resolution.
• Collaborate with business stakeholders to create documentation and training materials, and support training delivery and organizational change management.
• Support production systems, analyze and resolve production problems in a timely manner, resolve end-user service requests, and lead production support processes including issue severity identification, root-cause analysis, and resolution planning.
• Identify opportunities to use applications to improve business processes, support business re-engineering efforts, and research and represent industry best practices.
• Plan and manage small to medium-sized projects using appropriate project management methodology.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge through educational workshops, professional publications, personal networks, and professional societies.
• Contribute to the team effort by accomplishing related results and participating in projects as needed.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• 401k contribution, subject to eligibility requirements.
• Eligibility to participate in a short-term incentive plan, subject to applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior