Business Systems Analyst Lead

Amerihealth Caritas•Edgmont Township, PA

2d•Hybrid

About The Position

The Business Systems Analyst Lead provides ongoing support for an assigned set of systems and technologies, including data mapping, configuration, and queries. The role serves as a subject matter expert for all components of a major system, understanding how information is used and how systems may need to adapt to changing business processes. It provides proactive consulting to business areas and leads planning for how technology can support strategic objectives. This is a hybrid, office-based position at the Ellis Preserve office in Newtown Square, Pennsylvania. Office days are Tuesday, Wednesday, and Thursday; remote days are Monday and Friday. Associates in hybrid or fully remote roles must have reliable high-speed internet with a minimum of 50 Mbps download and 5 Mbps upload. The role leads requirements definition and solution design for complex business and technology problems, advises business leaders on process improvement and system optimization, and may lead teams providing production or systems support. It also provides mentorship, assigns work, estimates project time and resources, and contributes to strategic growth plans.

Requirements

Bachelor’s degree in computer science or equivalent years of relevant work experience.
At least eight years of relevant experience.
Experience working with fast-paced AI projects, including building new solutions using Copilot and/or Claude.
Hands-on experience with Microsoft Copilot, Azure AI, Power Platform/Power Automate, or similar AI platforms.
Advanced expertise in requirements elicitation through interviewing and workshop facilitation, and in requirements determination using structured documentation and analysis techniques.
Ability to define and manage scope and business expectations, requirements change management, and traceability.
Ability to develop and communicate a project or system vision and provide thought leadership.
Expert understanding of application environments and project life cycles, processes, and methodologies.
Working knowledge of business-unit strategic plans and initiatives, or ability to quickly learn a business unit’s strategies and critical success factors.
Ability to understand the business impact of different solutions and communicate tradeoffs among business needs, technology requirements, costs, and risks.
Maintains an understanding of competitors’ business plans and strategies and the industry generally.

Nice To Haves

Experience in healthcare administration or a healthcare environment.

Responsibilities

Participate in estimation efforts to formulate and define the scope of IS team deliverables.
May lead teams providing production support for internally developed and vendor-developed applications.
Facilitate workshops, discovery sessions, and requirements-gathering meetings.
Translate business needs into detailed functional specifications, user stories, process flows, and solution designs.
Advise business leaders and recommend process improvements and system optimization.
Participate in the change management process and take a lead role as needed.
Assess project implications for current and future business environments and identify new business opportunities.
Provide proactive consulting and lead planning for how technology will support business strategic objectives.
Resolve conflicting or competing business needs tactfully and in a way that satisfies the parties involved.
Diagnose business problems by applying a strong understanding of business processes and anticipating implementation obstacles.
Mentor and guide junior team members and provide technical knowledge.
Lead efforts to define functional requirements and design innovative solutions to complex business and technology problems.
Help users clarify, develop, and plan for current and future technology needs.
Assign work to others and may lead team members providing production or systems support.
Provide time and resource estimates for assigned projects.
Recommend investments in new tools and adoption of new processes or methodologies.
Advise management on budgetary issues and negotiate successful resolutions.
Contribute to organizational strategic growth plans, including RFPs.
Apply AI platforms to improve BSA productivity, requirements analysis, documentation, and business processes.
Lead AI use-case discovery and assessment, evaluating business value, feasibility, data readiness, security, privacy, and responsible AI considerations.
Serve as an IS subject matter expert on assigned business areas, including work processes, system use, information flows, decision-making, and future roadmaps.