Business Analyst Jobs

About The Position

Requirements

• At least 5 years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects.
• Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration.
• Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud.
• Experience with healthcare revenue cycle processes, including billing, health plan claims submission, denial management, and collections; ideally supported through Salesforce.
• Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition.
• Ability to elicit complex business requirements from business and technical audiences in settings both large and small.
• Strong project management skills, including managing multiple projects concurrently, working independently, and meeting tight deadlines.
• Strong leadership and collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Excellent communication skills and ability to present information clearly and concisely.
• Structured problem-solving approach, including evaluating issues, identifying root causes, assessing impact, and developing action plans and resolution options.
• Strong drive to learn business processes deeply and apply that knowledge to requirements.

Nice To Haves

• Bachelor’s degree in Finance, Accounting, Computer Science, Information Systems, or a related field.
• Salesforce Administrator certification or other Salesforce certifications.
• Scrum, Agile, or project management certification.

Responsibilities

• Lead planning and execution of business-critical technology projects, delivering them on time, within budget, and to a high standard of quality.
• Partner with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to assess business needs, gather feedback, and recommend solutions.
• Lead requirements sessions with business stakeholders and use suitable tools and techniques to capture requirements and use cases.
• Translate business requirements into detailed functional specifications and designs that support scalable technical solutions.
• Manage delivery of Salesforce solutions, including configuration, customization, and integrations, especially for custom billing and revenue cycle applications.
• Develop and manage project plans covering timelines, budgets, resources, and risks; report progress, risks, and issues to stakeholders and senior leadership.
• Lead technical integration projects by identifying needs, securing commitments, tracking deliverables, and managing documentation and communication.
• Identify operational gaps and opportunities for process improvement and automation.
• Ensure projects comply with company policies, procedures, and standards.
• Troubleshoot and resolve issues reported by end users and provide ongoing support.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
• Coaching and therapy services through Lyra for Lyrians.
• Equity through discretionary restricted stock units.
• Paid vacation, sick days, and company holidays.
• Paid parental leave.
• 401(k) with up to 3% matching.
• Monthly technology allowance.
• Well-being perks and activities, surprise swag, and community celebrations.
• The role may be eligible for discretionary bonuses.