Business Process Quality Analyst I

Daimler Truck AG•Detroit, MI

2d•$58,000 - $75,000•Hybrid

About The Position

The Business Process Quality Analyst I manages Detroit Powertrain parts within the Aftermarket system Paragon. The role ensures service items are available to customers and maintains the technical documentation that enables customers to find and order the parts needed to repair their trucks. As part of the Detroit Parts Optimization team, the analyst works with Production, Aftermarket, IT, and other teams to support internal and external customers. The position focuses on accurate parts data, clear technical documentation, process improvement, and helpful, seamless collaboration.

Requirements

A bachelor's degree, or an associate's degree with one year of related experience, or four years of industry-related experience.
Proficiency with Microsoft Office applications, specifically Excel and PowerPoint.
Demonstrated analytical skills and critical thinking.
Passion for process improvement and being a self-starter.
Demonstrated communication skills for collaborating with multiple affiliated departments.
Ability to handle and prioritize multiple critical projects with short turnaround times.

Nice To Haves

Experience with SQL queries, database management, and data analytics.
Understanding of Aftermarket systems such as Paragon, SKUgle, and Excelerator.
Understanding of Engineering and Production infrastructure such as PTSI, TB.viewer, and ZGDOK.
Knowledge of mechanical components and diesel engine systems.
Experience developing or contributing to metrics and presentations for leadership audiences.

Responsibilities

Import, analyze, and configure parts data, ensuring technical documentation is uploaded and maintained for the Aftermarket as Detroit Powertrain materials are introduced or become obsolete.
Identify Aftermarket parts needs by interpreting Engineering data and material changes in the Production plant.
Plan, develop, and publish reports that track data inconsistencies and necessary updates.
Create presentations with cross-functional departments for larger projects and executive leadership.
Work with Aftermarket, Production, and IT teams to develop or enhance processes that improve accuracy and efficiency.
Provide technical assistance to customer-facing departments.

Benefits

Annual bonus program.
401(k) company contribution with a company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
Starting at four weeks of paid vacation.
13 or more calendar holidays.
Eight weeks of paid parental leave.
Employee assistance program.
Comprehensive healthcare plans and wellness programs.
Onsite fitness.
Tuition assistance.
Paid volunteer time off.
Short-term and long-term disability plans.