Support Business Analyst

Analytic Partners•Miami, FL

About The Position

Analytic Partners is seeking a Business Analyst to work closely with business and technology teams, bridging the gap between users and software. The role supports the product and helps understand, translate, and develop requirements for product enhancements. The analyst uses tools such as JIRA to manage requests and requirements, develop delivery schedules, and communicate across broader teams. The analyst develops deep knowledge of the company’s data, platform, and dependencies on other systems, serving as a trusted adviser to project teams and customers. The role also provides data collection, preparation, and validation support; investigates business, process, and product challenges; and works with customers, project teams, Product Managers, Engineers, and QA Engineers to define, develop, and test features. The position requires strong communication, analytical, problem-solving, multitasking, and stakeholder-management skills.

Requirements

Bachelor’s or Master’s degree in STEM, Economics, or Statistics.
0–2 years of work experience as a Data Analyst or in a Product support role.
Knowledge of SQL, relational databases, data cloud platforms, or ETL tools.
Knowledge of Office 365.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent multitasking and time-management skills to manage stakeholders and meet tight deadlines.

Nice To Haves

Experience with Jira and Confluence.

Responsibilities

Develop deep knowledge of the company’s data, platform, and dependencies on other systems, and act as a trusted adviser to project teams and customers.
Translate business requirements into feature specifications and help project teams and customers understand and use existing features.
Provide data collection, preparation, and validation support to project teams and customers.
Collaborate with project teams, customers, Product Managers, and Engineers to analyze and help resolve process- and product-related issues.
Research and analyze business, process, and product challenges and recommend ways to resolve them.
Gather and analyze data to better understand needs and track progress against OKRs.
Write requirements, functional specifications, and supporting documentation for new and updated features and functionality.
Test new and updated features and functionality, working with Engineers to ensure development aligns with specifications.
Work with QA Engineers on test strategy planning and test case execution.
Use tools such as JIRA to manage requests and requirements, develop delivery schedules, and communicate across teams.