Support Business Analyst

Analytic Partners•Dallas, TX

About The Position

Analytic Partners is seeking a Support Business Analyst to work closely with business and technology teams, bridging the gap between users and software. The role supports the product and helps understand, translate, and develop requirements for product enhancements. The analyst uses tools such as JIRA to manage requests and requirements, develop delivery schedules, and communicate across teams. The position develops deep knowledge of company data, platforms, and dependencies on other systems, and serves as a trusted adviser to project teams and customers. It provides data collection, preparation, and validation support; investigates business, process, and product challenges; and recommends solutions. The analyst gathers and analyzes data to understand needs and track progress against OKRs, documents requirements and functional specifications, and helps test new and updated features. The role works with Engineers to ensure development aligns with specifications and with QA Engineers on test planning and execution.

Requirements

Bachelor’s or Master’s degree in STEM, Economics, or Statistics.
0–2 years of work experience as a Data Analyst or in a Product support role.
Knowledge of SQL, relational databases, data cloud platforms, or ETL tools.
Knowledge of Office 365.
Excellent written and verbal communication skills.
Strong analytical and problem-solving skills.
Ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent multitasking and time-management skills to manage stakeholders and meet tight deadlines.

Nice To Haves

Experience with Jira and Confluence.

Responsibilities

Develop deep knowledge of company data, platforms, and dependencies on other systems.
Act as a trusted adviser to project teams and customers, translating business requirements into feature specifications.
Support project teams and customers in understanding and using existing features.
Provide data collection, preparation, and validation support to project teams and customers.
Collaborate with project teams, customers, Product Managers, and Engineers to analyze and help resolve process- and product-related issues.
Research and analyze business, process, and product challenges and recommend solutions.
Gather and analyze data to understand needs and track progress against OKRs.
Write requirements, functional specifications, and supporting documentation for new and updated features and functionality.
Test new and updated features and functionality.
Work with Engineers to ensure feature development aligns with specifications.
Work with QA Engineers to plan test strategies and execute test cases.
Use tools such as JIRA to manage requests and requirements, develop delivery schedules, and communicate across teams.