Business Support Analyst

State of Vermont • Calais, VT

3d • $58,344 - $91,104 • Hybrid

About The Position

The Vermont Department of Taxes is seeking a Business Support Analyst for its Business Improvement & Implementation Division (BIID). The analyst serves as a liaison between Department divisions and software development teams, implementing software changes by defining requirements and testing development changes. Examples include changes resulting from legislation, annual tax-form revisions, and improvements to tax-return and refund-review processes. The role reviews requests and proactively identifies opportunities to improve user experience, business processes, and software.

The position requires independence, the ability to balance competing priorities and adapt to change, and skill in learning complex processes such as tax administration, technical software processes, and data analysis. The analyst works with Department staff, the Agency of Digital Services, and vendor development teams. BIID manages maintenance and enhancement of tax-specific systems, including VTax and VTPIE, and provides project management, data analysis, reporting, and training.

This is a full-time position based in Montpelier, Vermont, with required in-office days and opportunities for hybrid telework. More in-office attendance is expected during onboarding, and business needs may require additional office days. Candidates must agree to fingerprinting and pass required background checks because the position involves access to sensitive federal tax information.

Requirements

• Bachelor’s degree in accounting, statistics, business administration, project management, information technology management, or a related field; OR an associate’s degree in one of those fields and at least two years of relevant experience; OR at least four years of relevant experience.
• Relevant experience may be in business analysis, business process creation or improvement, project management, information technology design, development and implementation, tax administration, or a related field.
• Strong communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to learn complex processes, including tax administration, technical software processes, and data analysis.
• Ability to work independently, balance competing priorities, and adapt to change.
• Demonstrated experience with iterative processes, incorporating different types of feedback, launching quickly, and testing hypotheses.
• Candidates must agree to be fingerprinted and pass a background check.

Nice To Haves

• Basic understanding of SQL.
• Experience in business process improvement, project management, and improving government services through modern technology.

Responsibilities

• Test software changes to verify that they meet business requirements, function correctly, and provide an optimal solution for users.
• Collaborate with division staff to prioritize bug-fix and enhancement requests and troubleshoot issues for internal and external users.
• Evaluate and analyze ongoing user needs.
• Review business processes and develop familiarity with taxes and Department programs.
• Quantify, recommend, and implement software upgrades and enhancements.
• Identify risks associated with process changes and analyze the benefits of implementing them.
• Gather requirements for system changes.
• Support and coach staff through recommended changes and transitions.
• Communicate project status, developments, and outstanding issues to the Department.
• Review requests and proactively identify opportunities for user-experience, business-process, and software improvements.

Benefits

• Medical premiums are 80% state-paid, and a dental plan is offered at no cost for employees and their families.
• 12 paid holidays each year and a generous leave plan.
• State-paid Family and Medical Leave Insurance (FMLI).
• State defined-benefit pension plan and deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending accounts for healthcare and childcare reimbursement.
• Low-cost group life insurance.
• Incentive-based wellness program.
• Qualified employer for the Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time