Business Analyst II

L.A. Care Health Plan•Los Angeles, CA

2d•$77,265 - $123,625

About The Position

The Business Analyst II works closely with business units to understand their strategies, processes, services, roadmaps, and operating context. The role collaborates with internal and external customers to address issues that contribute to inaccurate or inefficient procedures and processes, document capabilities needed to address business challenges, and review end-to-end processes to identify and remediate operational and functional risks. The position also conducts SWOT analyses to identify opportunities to improve operational efficiency. The Business Analyst II leads activities for small- to large-sized projects and assists project managers with complex projects involving operational business functions that affect internal departments and external customers. The role supports strategic priorities, process improvement, reliable data, and effective business solutions through project management, analysis, communication, and cross-functional collaboration.

Requirements

At least 3 years of experience in data analysis in a health or managed care environment.
Bachelor's degree; equivalent education and/or experience may be considered in lieu of a degree.
Proven ability to significantly impact process improvement and process management.
Ability to document scope and project tasks clearly and concisely.
Thorough understanding of relevant industry practices, techniques, and standards.
Comprehensive understanding of business process and life cycle management principles, theories, and concepts.
Strong problem-solving and analysis skills.
Proficiency in Microsoft Office applications and database management.
Ability to articulate relevant information and directions in an organized and concise manner.
Strong interpersonal, verbal, and written communication skills, and understanding of effective communication concepts, tools, and techniques.
Ability to adapt to shifting priorities, demands, and timelines using analytical and problem-solving capabilities.

Nice To Haves

Master's degree.

Responsibilities

Participate in multiple projects by completing and updating project documentation, managing scope, adjusting schedules, setting daily priorities, ensuring timely delivery of tasks and milestones, following escalation processes, and managing customer relationships.
Ensure data is valid and reliable; develop business process improvements; monitor and update software as needed; and partner with internal and external customers to achieve long-term business strategies and goals.
Identify, create, and facilitate complex business and systems process design changes, focusing on quality improvement and data management.
Identify proactive and reactive opportunities for improvement.
Manage customer relationships and expectations through communication and project updates; support efforts to meet business and customer needs.
Facilitate meetings, projects, and presentations for diverse audiences.
Provide leadership to team members and peers, collaborate cross-functionally, communicate ideas to senior management and others, identify and initiate projects, manage resources, implement resolutions, and take accountability for tasks and results.
Translate strategy into value-focused change initiatives.
Maintain current knowledge of Information Systems and provide subject matter expertise and guidance on business practices; develop, execute, and improve corrective action plans.
Stay current with customer needs and strategies and communicate using methods such as business requirements documents, emails, PowerPoint presentations, Visio workflows, executive summaries, and project logs.
Provide and support business solutions; build relationships with customers and stakeholders; monitor project progress and results; and analyze projects and root causes of operational issues.
Work collaboratively with peers, superiors, and subordinates to accomplish objectives, and clearly communicate complex concepts and process solutions.
Review submitted problem and improvement reports as a subject matter expert, identify priority issues, evaluate improvement opportunities, present findings to supervisors, and prepare resolution work plans as directed.
Develop and execute test plans and monitor solutions through resolution.
Perform other duties as assigned.