IT Business Sr Analyst - Assistant Vice President

Citi • Irving, TX

3d • $107,120 - $160,680

About The Position

Citi is hiring a seasoned IT Business Analyst within its Product Management and Development organization. The role applies in-depth disciplinary knowledge to develop new techniques and improve processes and workflows, integrating subject-matter and industry expertise. It requires understanding how functions integrate within the sub-function and contributing to broader business objectives. The analyst evaluates moderately complex, variable issues with potentially substantial impact, using multiple sources of information to weigh alternatives and make decisions. Strong analytical, communication, and diplomacy skills are required. The role may assume formal or informal team leadership, coach and train new recruits, and influence decisions through advice, counsel, or facilitation. Individual performance can significantly affect teams and projects across geographies.

The analyst will contribute to a digital platform's product portfolio and roadmap, build products and services, and use data to continually optimize the platform. Working closely with engineering and business users, the analyst will translate platform pain points and business needs into prioritized requirements, make feature trade-offs, set release goals, track development, review demonstrations against acceptance criteria, and monitor performance, adoption, and operational health. The position also involves researching anomalous performance and operational risks, innovating, and assessing risk while ensuring compliance with applicable laws, regulations, and Citi policies.

The position is based in Irving, Texas. The stated full-time salary range is $107,120 to $160,680. Eligible employees may also receive incentive and retention awards and benefits, including medical, dental, and vision coverage; 401(k); insurance; wellness programs; paid time off; and paid holidays. Offerings may vary by jurisdiction, job level, and hire date.

Requirements

• 5–8 years of experience.
• At least 5 years of work experience in the banking industry.
• Understanding of software development processes (SDLC).
• Experience working with end users or business users.
• Experience with Confluence, Jira, and writing stories.
• Strong analytical skills, including the ability to find data, identify and run tests, distill results quickly, and turn them into actionable insights.
• Clear and concise written and verbal communication skills.
• Ability to work effectively as a team member and partner.
• Bachelor’s/University degree in Computer Science or equivalent experience.

Nice To Haves

• Experience with Java, Microservices, or Mainframe.
• Ability to think quickly and develop innovative solutions.
• Consumer-centric approach and empathy for customers.
• Strong interest in digital products.
• Willingness to take a product from concept to launch.

Responsibilities

• Build new products and services and use data to continually optimize the platform.
• Develop relationships with engineering to turn pain points into prioritized requirements, and use usability studies, metrics, and competitive analysis to understand platform and business needs.
• Contribute to the platform product portfolio and roadmap.
• Collaborate with engineering on platform product feature trade-offs and release goals.
• Monitor feature development by maintaining feature-level bug catalogs, reviewing product demonstrations against acceptance criteria, and tracking platform performance, adoption, and operational health for feature sets.
• Identify and research anomalous performance and operational risks.
• Innovate and seek out new solutions.
• Assess risk in business decisions, protect the firm's reputation and assets, promote compliance with applicable laws, rules, regulations, and policy, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
• Contribute to team leadership as needed and coach and train new recruits.

Benefits

• Medical, dental, and vision coverage.
• 401(k).
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including planned vacation and unplanned sick leave.
• Paid holidays.
• Eligible employees may receive discretionary and formulaic incentive and retention awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior