Sr IT Business Analyst

University of Rochester•Town of Brighton, NY

1d•$77,600 - $116,400•Onsite

About The Position

The Senior IT Business Analyst provides leadership and expertise in business analysis, process optimization, and technology-enabled transformation within the Digital Strategy & Innovation Office (DSIO), supporting enterprise-wide initiatives and projects. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions. The analyst leads business analysis for assigned initiatives and provides subject matter expertise for implementation, operational readiness, performance improvement, and sustained value delivery. Within DSIO’s Access and Capacity pillar, the role advances patient access, scheduling optimization, capacity management, referral management, and digital access capabilities. It translates operational and clinical needs into scalable solutions to improve access, optimize provider capacity, reduce barriers to care, and enhance the patient and care team experience. The position leads business analysis workstreams and workflow assessments; supports configuration analysis, implementation, optimization, testing, and operational readiness for digital access capabilities; interprets operational data and develops KPIs and reporting; facilitates stakeholder requirements and design sessions; and coordinates testing, adoption, and continuous improvement. The role works with capabilities including online scheduling, system-guided scheduling, provider search, eCheck-in, referral management, patient communications, and Epic scheduling functionality.

Requirements

Bachelor's degree and 5 years of relevant experience, or an equivalent combination of education and experience.
Experience with project management from planning through implementation.
Excellent leadership, verbal and written communication, presentation, analytical, and problem-solving skills.
Proven track record of executing multiple workstreams and producing consistent results.
Ability to distill technical information into succinct, digestible information for a broad, non-technical audience.

Nice To Haves

Master's degree in a related field.
Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical settings, higher education, or a related field.
Experience working with operational workflows, process improvement, or healthcare systems.
Experience with Epic, MyChart, or equivalent healthcare technology platforms.
One year in a supervisory capacity.
Clinical or higher education experience.
Experience with ServiceNow, JIRA, and/or Project Portfolio Management (PPM) software.
Extensive computer literacy, including Microsoft Office, particularly Excel, Teams, and PowerPoint.
Demonstrated experience leading business analysis from discovery and requirements through solution design, testing, implementation, and optimization.
Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations.
Understanding of digital health capabilities and healthcare technology environments.
Ability to manage multiple priorities and work collaboratively across teams.
Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire.

Responsibilities

Lead assigned business analysis workstreams supporting enterprise digital access and platform initiatives.
Partner with clinical, operational, digital, access, and IT/Informatics teams to understand priorities and translate them into actionable plans and recommendations.
Support and lead departments through issue resolution, workflow review, operational assessments, and adoption support.
Participate in and frequently lead governance, operational workgroups, and meetings related to digital access strategies.
Lead current- and future-state workflow assessments across ambulatory and procedural settings to identify inefficiencies, scheduling barriers, and improvement opportunities.
Analyze complex processes, perform gap and root-cause analysis, facilitate workflow redesign, and recommend scalable improvements related to scheduling, referrals, access, capacity, and digital self-service.
Lead business analysis for configuration analysis, implementation, optimization, workflow validation, testing coordination, issue identification, and operational readiness of digital access capabilities.
Translate operational needs into functional requirements and practical solution-design recommendations.
Interpret operational data, Epic reports, dashboards, and enterprise reporting tools to evaluate capacity, template utilization, appointment availability, digital scheduling adoption, referral conversion, no-show rates, and related measures.
Develop KPIs and data-informed recommendations; identify trends, performance gaps, and improvement opportunities for operational decision-making and continuous improvement.
Lead development, maintenance, and standardization of reporting tools, dashboards, and operational metrics.
Lead stakeholder meetings, requirements elicitation, and design sessions with clinical, operational, digital, informatics, and technical stakeholders.
Develop, review, and define process maps, use cases, functional requirements, operational workflows, standard operating procedures, and project documentation; resolve ambiguity and ensure stakeholder alignment.
Lead or coordinate test planning, user acceptance testing, workflow validation, implementation readiness, training coordination, communications, issue resolution, and post-implementation evaluation.
Use stakeholder feedback and performance data to address barriers, strengthen adoption, and sustain improvements.
Lead post-implementation and maintenance follow-ups, issue tracking, and continuous improvement efforts.
Perform other duties as assigned.