Sr IT Business Analyst

University of Rochester•Town of Brighton, NY

2d•$77,600 - $116,400•Onsite

About The Position

The Senior IT Business Analyst provides leadership and expertise in business analysis, process optimization, and technology-enabled transformation within the Digital Strategy & Innovation Office (DSIO), supporting enterprise-wide initiatives and projects. Working independently and collaboratively with clinical, operational, digital, informatics, and information systems stakeholders, the role analyzes complex business needs, develops requirements, designs future-state workflows, and translates strategic priorities into scalable solutions. The role leads business analysis for assigned initiatives and provides subject matter expertise for implementation, operational readiness, performance improvement, and sustained value delivery. Within DSIO’s Engagement pillar, the role focuses on improving digital patient engagement and developing the use of digital tools for accessing and engaging in care. The position leads business analysis workstreams, workflow assessments and redesign, requirements gathering, solution design support, data analysis and reporting, testing, implementation readiness, adoption, and continuous improvement for digital patient engagement initiatives. Relevant capabilities include Epic MyChart, questionnaires, Care Companion, automated outreach, patient education, patient pathways, care navigation, and patient communications. The role develops and standardizes reporting tools, dashboards, KPIs, operational metrics, process documentation, and recommendations, and works with stakeholders and leaders to resolve issues and support sustained operational success.

Requirements

Bachelor's degree and 5 years of relevant experience, or an equivalent combination of education and experience.
Experience with project management from planning through implementation.
Excellent leadership, verbal and written communication, presentation, analytical, and problem-solving skills.
Proven track record executing multiple workstreams and producing consistent results.
Ability to distill technical information into succinct, digestible information for a broad, non-technical audience.

Nice To Haves

Master’s degree in a related field.
One year in a supervisory capacity.
Clinical or higher education experience.
Experience with ServiceNow, JIRA, and/or Project Portfolio Management (PPM) software.
Experience in healthcare operations, business analysis, digital health, informatics, process improvement, information systems, clinical work, higher education, or a related field.
Experience working with operational workflows, process improvement, or healthcare systems.
Experience with Epic, MyChart, or equivalent healthcare technology platforms.
Extensive computer literacy, including Microsoft Office, particularly Excel, Teams, and PowerPoint.
Knowledge of healthcare operations, complex business analysis, and technology-enabled workflows.
Demonstrated experience leading business analysis from discovery and requirements through solution design, testing, implementation, and optimization.
Ability to analyze complex operational data, identify root causes and opportunities, and develop actionable recommendations.
Understanding of digital health capabilities and healthcare technology environments.
Strong written and verbal communication skills.
Certification of Capability in Business Analysis (CCBA) or Professional Business Analysis (PMI-PBA) upon hire.

Responsibilities

Lead assigned business analysis workstreams supporting enterprise digital engagement initiatives.
Partner with clinical, operational, digital, access, and IT/Informatics teams to identify operational priorities and translate them into defined problems, improvement opportunities, recommendations, and actionable plans.
Support and lead departments through issue resolution, workflow review, operational assessments, and adoption support.
Participate in and frequently lead governance, operational workgroups, and meetings to coordinate digital engagement strategy execution.
Lead current- and future-state workflow assessments to identify inefficiencies, barriers, and improvement opportunities.
Analyze complex and interdependent processes, perform gap and root-cause analysis, facilitate workflow redesign, and recommend scalable improvements across patient education, MyChart, patient pathways, care navigation, communication, and experience initiatives.
Lead business analysis for implementation, optimization, validation, and operational readiness of digital patient engagement capabilities.
Translate engagement needs into functional requirements and practical solution recommendations.
Interpret operational data, Epic reports, dashboards, and enterprise reporting tools to assess patient engagement adoption, utilization, outreach effectiveness, workflow performance, and related measures.
Develop KPIs and data-informed recommendations; identify trends, performance gaps, and improvement opportunities; and share actionable insights with operational and departmental leaders.
Lead development, maintenance, and standardization of reporting tools, dashboards, and operational metrics.
Lead stakeholder meetings and requirements elicitation, and facilitate design sessions with clinical, operational, digital, informatics, and technical stakeholders.
Develop, review, and define process maps, use cases, functional requirements, operational workflows, standard operating procedures, and project documentation; resolve ambiguity and ensure stakeholder alignment.
Lead or coordinate test planning, user acceptance testing, workflow validation, implementation readiness, training coordination, communications, issue resolution, adoption, and post-implementation evaluation.
Use stakeholder feedback and performance data to identify and address barriers, strengthen engagement, and sustain improvements.
Lead issue tracking and continuous improvement efforts to support long-term operational success.
Perform other duties as assigned.