Senior Key Account Manager
Liquid Brand • Irving, TX27d • Hybrid
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Capital BBQ • Ottawa, ON29d • CA$31 - CA$34 • HybridMobile Associate, Store-in-Store "Mobile Associate, Store-in-Store" is the job title. The job description is as follows: At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities: Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager. Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing. Education: High School Diploma/GED (Required) Work Experience: 6 months of customer service and/or sales experience, Retail environment preferred. (Required) Knowledge, Skills and Abilities: Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications: • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No):No DOT Regulated: DOT Regulated Position (Yes/No):No Safety Sensitive Position (Yes/No):No Hourly Base Pay: $15.50, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com We take equal opportunity seriously—by choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile's workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination. We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Notice.
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Senior Key Account Manager
Liquid Brand•Irving, TX
•Hybrid
About The Position
The objective of the Senior Strategic Account Manager position is to achieve revenue and profit plans/goals. This position is required to cultivate long-term business relationships with the Company’s largest national account customers with the goal of retention and growth inside a defined base of existing customer accounts.
Requirements
- Proven success managing large-scale, complex national accounts ($10M–$20M+) with multi-site portfolios and enterprise-level stakeholders.
- Demonstrated expertise in strategic account planning, long-cycle enterprise sales, and multi-threaded relationship management.
- Advanced consultative and solution-based selling capabilities, with a track record of influencing executive-level decision-making and driving measurable business outcomes.
- Strong commercial acumen including pricing strategy, contract negotiation, margin management, and financial performance ownership.
- Extensive experience leading large-scale program implementations and managing complex service delivery across geographically dispersed locations
- Exceptional executive communication, presentation, and storytelling skills, with the ability to translate data into actionable insights.
- Demonstrated ability to lead cross-functional teams in a matrixed organization, driving alignment and accountability without direct authority.
- Highly strategic, organized, and detail-oriented with strong prioritization and time management capabilities in a fast-paced environment.
- Bachelor’s degree or equivalent ( Required ).
- Ten (10) years of outside business-to-business sales experience with at least two (4) years of multi-location/regional/national account sales experience within: Restaurant, Grocery, Retail Industry ( Required )
- Must be able to demonstrate a consistent history of attaining monthly, quarterly and annual revenue plans/goals.
- Must have had, and attained actual annual, quarterly and monthly revenue plans/goals.
Responsibilities
- Serve as the primary executive relationship owner for a portfolio of high-value national accounts (>$10M), developing and maintaining trusted partnerships with C-suite stakeholders, senior decision-makers, and cross-functional influencers to drive long-term strategic alignment and enterprise growth.
- Lead the development and delivery of executive-level Quarterly Business Reviews (QBRs), leveraging data-driven insights, performance analytics, and forward-looking strategies to demonstrate value, mitigate risk, and identify expansion opportunities.
- Own full commercial accountability across assigned accounts, including contract strategy, complex negotiations, renewals, pricing governance, and margin optimization while ensuring alignment with enterprise objectives.
- Act as a strategic advisor to customers by deeply understanding their business, operational challenges, and industry dynamics; proactively position solutions that drive measurable outcomes, operational efficiencies, and long-term partnership value.
- Design, evolve, and lead enterprise-scale service management programs, ensuring alignment with customer goals, scalability across large multi-location portfolios, and continuous improvement through innovation and best practices.
- Lead complex, cross-functional proposal development including RFP responses, pricing strategies, and executive presentations that clearly articulate differentiated value and secure profitable growth.
- Establish and enforce best-in-class customer communication standards, ensuring responsiveness, accountability, and a consistent high-touch experience across all levels of the organization.
- Develop and execute comprehensive strategic account plans, including revenue forecasting, pipeline development, whitespace identification, and multi-year growth strategies across large, distributed portfolios.
- Drive disciplined pipeline and opportunity management through CRM systems, ensuring accurate forecasting, visibility, and alignment with corporate growth targets.
- Provide executive-level leadership for large-scale implementations, new program rollouts, and service expansions, ensuring seamless coordination across operations, field teams, and corporate functions.
- Operate as the central point of accountability for customer success, aligning internal stakeholders, resolving escalations, and proactively managing risk across complex service environments.
- Partner closely with operations, finance, and leadership teams to ensure service delivery excellence, contractual compliance, and continuous improvement across the account portfolio.
- Lead by influence within a matrixed organization, driving alignment, accountability, and results across internal teams supporting large national accounts.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
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