Regional Manager of Operations

Quality Brand Group•Dallas, TX

11d

About The Position

The Regional Manager of Operations oversees the operational performance of multiple restaurant locations within a region. The role ensures that restaurants deliver exceptional guest experiences, achieve financial targets, maintain operational standards, and develop their teams. Reporting to the Vice President of Operations, the Regional Manager connects corporate strategy with frontline execution at individual stores. The position includes overseeing daily restaurant operations, ensuring compliance with company policies and applicable health, safety, food-handling, labor, and other regulations, and regularly visiting locations to evaluate performance and recommend improvements. It also involves managing regional profitability through cost control, labor optimization, sales growth, financial analysis, budgeting, and forecasting. The Regional Manager coaches and develops District Managers and other leaders, builds a pipeline of future talent, and promotes a positive culture of teamwork and continuous improvement. The role monitors guest feedback and service standards, upholds brand standards for cleanliness, hospitality, and food quality, and leads ethical and safe operations across the region. Working with senior leadership and corporate teams, the Regional Manager develops and executes regional strategies aligned with company goals and brand vision, supports new products and promotional campaigns, and adapts to industry trends, competition, and market dynamics. Performance is assessed through regional sales and profitability, labor efficiency, guest satisfaction, operational compliance and safety results, employee retention, and leadership development.

Requirements

8–10 years of progressive experience in multi-unit management, including at least 5 years in a leadership role within the QSR or hospitality industry.
Bachelor’s degree in business administration, Hospitality Management, or a related field.
Proven ability to lead and inspire teams, manage multiple restaurant locations, and build strong leadership teams.
Strong understanding of financial management, including P&L analysis, budgeting, and forecasting, and operational metrics.
In-depth knowledge of restaurant operations, including guest service, food safety, labor management, and compliance.
Ability to identify and resolve operational challenges quickly and effectively.
Excellent verbal and written communication skills and ability to influence and engage people at all organizational levels.
Ability to work effectively in a fast-paced, high-pressure environment while managing competing priorities.
Comfort using restaurant management software, financial analysis tools, and communication platforms.

Responsibilities

Oversee day-to-day operations across regional restaurants and maintain high operational standards.
Implement and enforce corporate operational policies and ensure compliance with health, safety, and food-handling regulations.
Visit restaurant locations to evaluate performance, identify improvement opportunities, and recommend operational enhancements.
Ensure restaurants meet or exceed performance metrics, including speed of service, guest satisfaction, and order accuracy.
Drive regional profitability by controlling costs, optimizing labor, and increasing sales.
Monitor financial reports, including P&L statements and budgets, to ensure locations meet financial targets.
Partner with finance to set and track regional budgets and forecast revenue, expenses, and labor.
Implement initiatives to increase sales, improve margins, and support the financial health of regional stores.
Coach and mentor District Managers and other leadership team members.
Recruit, train, and develop future leaders and ensure stores have effective management teams.
Provide ongoing staff training and development and promote continuous improvement and professional growth.
Create a positive, motivating work environment that encourages teamwork and high performance.
Ensure restaurants consistently meet or exceed guest service standards.
Monitor guest feedback through surveys, online reviews, and other channels, and implement strategies to improve satisfaction.
Ensure consistent brand standards for cleanliness, hospitality, and food quality.
Ensure locations comply with local, state, and federal health, labor, and safety regulations.
Oversee food safety, cleanliness, and emergency procedures to support a safe environment for staff and guests.
Promote ethical business practices and adherence to company policies and procedures.
Develop and execute regional strategies aligned with corporate goals and brand vision.
Partner with senior leadership to plan and roll out new products, initiatives, and promotional campaigns regionally.
Collaborate with marketing, HR, and supply chain teams to support successful execution of corporate strategies.
Monitor industry trends, competitor activity, and market dynamics and adapt strategies accordingly.