Manager- Commercial Planning & Brand Standards

Virgin Voyages • Plantation, FL

6d • Hybrid

About The Position

The Manager, Commercial Planning & Brand Standards leads Virgin Voyages' Continuous Improvement (CI) program and owns execution of the department's highest-priority commercial initiatives. This role directs CI initiatives across both shipboard and shoreside domains, translates survey and performance data into implementation-ready solutions, and personally leads delivery of larger, cross-cutting program initiatives on behalf of the Director. This role is both a program-execution leader and a people leader: the ideal candidate will manage and develop the Shipboard and Shoreside CI Leads, own portfolio-wide visibility into every commercial initiative in flight — including those delivered by the Commercial Planning Managers — and serve as the connective layer between what the data reveals and what gets built. They partner closely with the Commercial Planning Managers to keep cross-team work aligned. This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

Requirements

• Bachelor's Degree required (Business, Operations, or related field); relevant certifications (PMP, SAFe, Lean/Six Sigma) a plus.
• 5-7+ years of experience spanning continuous improvement/quality programs and program or portfolio management, ideally with direct experience translating data into operational solutions and delivering large-scale initiatives.
• 2+ years of people leadership experience; skilled at coaching, feedback, and team development.
• Strong analytical skills; comfortable working with survey data, guest feedback, and commercial performance metrics to set investigation priorities.
• Proven track record leading complex, cross-functional program delivery from planning through execution.
• Experience with business initiative intake, prioritization frameworks, or portfolio management (SAFe, Agile, or similar).
• Experience with Airtable, Jira, Qualtrics, or similar CI/QA and project management tools.
• Excellent communicator: able to present portfolio and investigation status to senior leadership, translate data into clear direction for both analysts and operators, and lead cross-functional collaboration without formal authority

Nice To Haves

• Hospitality, cruise, or travel industry experience strongly preferred.

Responsibilities

• Manage, coach, and develop direct reports.
• Set Continuous Improvement priorities and direction based on Commercial Analytics data, survey findings, and brand standards performance; direct initiatives through to root cause.
• Translate CI findings into implementation-ready solutions with clear business cases, and hand off approved solutions to the appropriate Commercial Planning Manager for execution.
• Establish and maintain QA standards and observation cadence across shipboard and shoreside operations; ensure QA findings feed back into CI initiative priorities.
• Personally lead delivery of larger, cross-cutting program initiatives assigned by the Director, acting as hands-on program lead from planning through launch.
• Own portfolio-wide tracking: maintain a single source of truth on the status, risks, and dependencies of every commercial initiative in flight, including those owned by the Commercial Planning Managers.
• Convene and lead a recurring coordination forum with the Commercial Planning Managers to surface dependencies, align priorities, and balance workload across areas.
• Prepare portfolio dashboards and initiative status reports to support the Director's monthly and quarterly reporting to senior leadership and the VP.
• Escalate strategic risks, resourcing conflicts, or blockers to the Director when they exceed the scope of coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager