Manager Codes & Standards

Generac Power Systems•Pewaukee, WI

22h•Remote

About The Position

Generac Home is hiring a Manager Codes & Standards to lead the operational delivery of installation and code guidance at scale. This role manages the team’s code-influence activity, advisory and training cadence, installation information quality, and structured AHJ and code inquiry response process. The goal is to accelerate approvals, increase activations, reduce rework, and protect customer satisfaction. The role is accountable for predictable execution against defined targets (attendance, engagement, NPS, and response SLAs) and for converting field questions into reusable knowledge and content improvements. This role directly supports Sales by reducing deal friction related to installation approval, supporting confident selling in regulated markets, and improving conversion from sale to activation. This role could be 100% remote and salary will ultimately be aligned with location candidate is hired into. Preferred location is Pewaukee WI.

Requirements

High School Diploma or GED.
Master Electrician certification (or equivalent).
Valid Driver’s License and relevant travel documents for Canadian travel.
8+ years of relevant electrical, installation, or code experience.
2+ years of people leadership or supervisory experience.
Demonstrated ability to manage operating rhythms and metrics for code-influence, advisory, and service processes.
Working knowledge of the code-development process (Public Inputs/Comments).
Strong communication skills with the ability to influence internal partners and external stakeholders.
Ability to standardize processes and improve knowledge reuse.
Comfort with dashboards and scorecards and a continuous-improvement orientation.

Nice To Haves

Associate degree or higher in a technical discipline.
Electrical Instructor certification.
State Inspector certification.
Experience managing advisory or training programs and/or customer and field escalation processes at scale.
Experience participating in code development.
Experience partnering with CRM/case tools (for example, SFDC) and knowledge management practices.

Responsibilities

Manage the code influence program (NEC/NFPA/CSA), including planning, assigning, and tracking Public Inputs and Public Comments across the NEC code cycle and related NFPA/CSA efforts.
Maintain a watchlist of code changes and adoptions with clear owners and documented outcomes, ensuring positions are aligned with Product and Regulatory stakeholders.
Plan and execute advisory and training sessions to consistently meet defined targets, segment overlays, and engagement KPIs within NPS targets.
Coordinate with Sales leadership to prioritize sessions that remove deal friction in key markets and segments, applying scheduling and checkpoint discipline to minimize cancellations, no-shows, and travel waste.
Maintain a monthly scorecard with fill versus plan, no-show rates, engagement metrics, NPS, and process adherence.
Ensure the Codes & Standards function is the source of truth for installation guidance, from inputs through approved manuals and training assets.
Oversee documentation quality-assurance workflows, ensuring issues are routed to the proper owners and resolutions are captured and published as updates or addenda.
Standardize use of tailorable sections and local-code addenda to manage regional differences without base-course content forks.
Own the inquiry intake process, required fields, triage assignment, and 24-business-hour initial response SLA.
Ensure 100% of inquiries are logged, tagged at closure (Resolved or Not Accepted), and converted into reusable knowledge where applicable.
Partner with Regulatory, Product, Technical Publications, and SFDC/Admin for dashboards, intake fields, and response templates.
Hire, coach, and develop team members; set expectations and manage performance.
Build coverage plans for priority topics (for example, NFPA 110 and gas installation training) and ensure subject-matter-expert backups.