Manager, Brand Standards Review

Panera Bread•Newton, MA

2d•$92,055 - $110,466•Hybrid

About The Position

The Manager, Brand Standards Review owns the end-to-end management, evolution, and operational effectiveness of Panera's BSR program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement. The Manager cross-references BSR findings with FSA, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.

Requirements

Bachelor's degree or equivalent experience preferred.
3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.
Exceptional project planning, organization, prioritization, and follow-through.
Strong business acumen, analytical thinking, judgment, and creative problem-solving.
Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.
Excellent written, verbal, facilitation, and executive presentation skills.
Proficiency with Microsoft Office and project-management tools.
Ability to travel based on business needs.

Nice To Haves

Experience with multi-location programs and third-party providers preferred.

Responsibilities

Own day-to-day BSR strategy, administration, and performance.
Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.
Review all appealed results and coach field teams and third party vendor based on findings.
Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.
Ensure questions are measurable, operationally relevant, and aligned with approved standards.
Serve as day-to-day contact for the third party administering BSR visits.
Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.
Monitor quality, consistency, timeliness, data accuracy, and vendor performance.
Support corrective actions, appeals, repeat visits, and applicable program processes.
Analyze BSR results with FSA, Health Department. pest activity, and corrective-action data.
Develop dashboards, scorecards, heat maps, and role-specific business reviews.
Lead root-cause analysis and convert findings into field actions and improvement opportunities.
Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.
Support pilots and future solutions and measure sustained impact.
Develop guides, change summaries, FAQs, checklists, and readiness materials.